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hello,

I placed an order on 23rd sept 2020,order no 325245****

all through I have been tracking but when it arrived in Nairobi somebody else with the same tracking number received the parcel.

am now stuck on what to do because the seller store tntlp5 is not responding to my texts.

kindly advice

Location: Nairobi, Nairobi City

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#1936502

Hi sophieannie6, We opened a dispute for your order to request for a refund. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

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