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3 comments

i ordered from dhgate, my credit card was charged! all i got in return was a fake tracking number , being lied to by the seller and ignored in the end.

dont trust dhgate. just look at the dates....unreal!!!!

try the tracking number for yourslef!!! its fake!

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from May 17.
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Dhgate2014
#1484866

Hi Cornelius,Please open a dispute to request for a refund.Here's how you can open a dispute for your order:1) Click "My DHgate " on the upper right corner of the page.2) Click “Awaiting Confirm".3) Find the Order number and click the link "Return&Refund" at the right side of the order.4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.5. Once you finalize your proposal, click SUBMIT.If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Anonymous
#1483919

Dhgate are joke, will never use them ever again. I think they are selective scammers, they denied receiving my bank transfer even after uploading the receipt that shows all the correct info and we also share the same bank hsbc who have also confirmed the transfer.This transfer was done because they blocked my bank card for some reason and blamed my bank but I know 100% that was untrue because my bank always phones me immediately after a suspicious transaction block.Customer service is a waste of time and I'm stressed to the point where I mentally can't deal with these people anymore knowing that they have stolen my money.The last I heard from them was 2 duplicate emails, one from 'the system' and one from 'customer service' saying that the payment has not been received for the order and not to reply to this automated email !!Unbelievable !!!!They've even had to change banks just recently and no longer take payment from hsbc for whatever reason, so to me that says a lot about dhgate and their practices

Dhgate2014
to ProperPissed0ff #1484868

Hi ProperPissed0ff,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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