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I ordered a bag on DHgate a month ago based on the item that was advertised. After I ordered, my Sister even purchased the same product. 2 weeks after my purchase the Seller (mengrui2019) posted the bag as "sold out". Needless to say, I received a different bag...
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1 comment
Nadya
#1636680

Hi anon, Please send us your order number for us to check on its details, and provide further assistance to you. For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do Regards, Sam Customer Service Center DHgate.com

Review
#1457208 Review #1457208 is a subjective opinion of poster.
Product
Dhgate Bag
Reason of review
Not as described/ advertised

Dhgate review in Culpeper, Virginia: Never got my refund

2.5
Details
I agreed a refund by the seller but the dh gate company will not returned my money
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Review
#1427679 Review #1427679 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
On Dec 07, 2018 i placed 4 orders with DH gate and paid with my CC, the payment went through on the second try due to my bank questioning the purchase but after i cleared with my bank payment went through on that day no issue. The next 2 days I receive emails from...
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2 comments
Anonymous
#1614819

One of the worst? Now, now...it is the worst.

There should be a wiki page that shows a DHgate resolution flowchart ending in, you guessed it, customer $ losses.

The result is the same no matter what box line you follow. Should be hazard tape across their site.

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Review
#1419509 Review #1419509 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Whole experience
Reason of review
Poor customer service
Loss
$84
1.4
Details
I ordered littlest pet shops from this site on the 5 the of October . When the order arrived it was Pokemon figures. I have been messaging back and forth with the seller since the order was placed because they sent me a picture message showing Pokemon saying the...
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1 comment
Nadya
#1239150

HI Katiebsherman!

Please provide us with your login email so we can check this on our end. Or if you have the correct order number, please have that provided also. We are not able to check anything and provide the resolution on your complaint if we do not have the correct information.

If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#952136 Review #952136 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Sham
Cons
  • Did not receive product ordered
  • Delivered completely different product
  • Delivered completely wrong product
Reason of review
Not as described/ advertised
Loss
$18
2.7
Details
This probably is not the responsibility of DHGate. It is the seller of DHGate. It was described that the LED bulbs were 15w, but when arrived, they were about 2 to 3 watts (labeled as 15 though). When comminucating with the seller, I was so frustrated that the seller's...
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1 comment
Nadya
#1237149

Hi,

We are sorry to hear about your experience. Please provide the order number for this concern so that we can check the order details and see what we can do to resolve the issue.

We are not tolerating sellers who are doing this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#948636 Review #948636 is a subjective opinion of poster.
Product
Light Bulb
Reason of review
Not as described/ advertised
1.0
Details
Dhgate review - Dress Review from Virginia Beach, Virginia
Dhgate review - Dress Review from Virginia Beach, Virginia
Dhgate review - Dress Review from Virginia Beach, Virginia
Dhgate review - Dress Review from Virginia Beach, Virginia

Update by user Aug 08, 2016

GHGate takes pictures from fashion magazines and posts them so that you think you are buying the dress they are illustrating. Once you buy the item you find out that they are having someone in China attempt to remake the dress. It takes a long time to receive it...

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1 comment
Nadya
#1195801

Hi Jharrell!

We are sorry to hear about your experience. Please provide us with your order number so that we can check the order details and assist you further. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

DHgate.com

Featured
Review
#896139 Review #896139 is a subjective opinion of poster.
Product
Wedding Dress
Reason of review
Not as described/ advertised
Loss
$190
Preferred solution
Full refund
Tags
  • not as advertised
  • bad service
  • Dhgate Scam
  • Dhgate Buyer Protection
  • Hard To Use
  • Expensive Refunds
1.0
Details
I saw what I thought were nicely made attractive items and purchased them. My mistake in ordering several items at once -- I should have tried 1 small order first. First it took a while to get to me - but I kind of expected that since they were coming from...
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4 comments
Nadya
#1192030

Hi Jharrell,

I can see that you are not happy with your experience, let me do my best here to help you. We don't tolerate that kind of seller.

Rest assured that we will take an appropriate action against the seller.

In order for us to further assist you, Can you please provide us the order number? That way we can check it for you.

Johniel,

DHGate

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Review
#890908 Review #890908 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No reply from seller
  • Products were cheap
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Tags
  • bad online shopping experience
I placed an order for an item ($106) through Dhgate.com. The item was advertised through their web site. It looked good, so I placed the order on May 30, 2016. The next day, I got a reply from a seller in China, showing my order details and the item they are going to...
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2 comments
Nadya
#1169367

Hi there!

We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.

We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.

Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs

Riane

Dhgate

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Review
#860324 Review #860324 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service

Dhgate - Shoes Review from Nathalie, Virginia

I ordered 2 pairs of shoes for my son and it says the seller sent me the wring tracking number. Niw this is alot of money to be out of so please i need the right tracking numbers now
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1 comment
Nadya
#1302091

Hi,

We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Review
#827519 Review #827519 is a subjective opinion of poster.
Product
Shoes
Reason of review
Order processing issue

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Latest Question

Dhgate Questions

DHgate will take your money and run

2.4
Details
Purchased 2 hovewrboards for Christmas for my kids. They were sold with " bags, remote controls and upgraded LG batteries. They came..no bags, no remotes and generic batteries. 2 days after Christmas 1 quit working. Of course the seller claimed to have a warranty but won't respond. I've dealt with dhgate people who fill me with empty promises and now are not even responding. They want my order number and I am going to give it to them but I guarantee nothing will get solved by putting that on here. If your going to spend hundreds of dollars for a product to last 2 days think twice about using these foreign thieves. They don't care, they have your money and now they are done. Unbelievably terrible business practices!
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Review
#775423 Review #775423 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Run around by customer service
  • No buyer protection
  • Ripped off
Reason of review
Poor customer service, Bad quality, Not as described and a warranty issue
Loss
$200
Preferred solution
Let the company propose a solution