I made an order for a Samsung Tab through your online shopping platform first week in April 2015 fully paid with DHL shipment (order No. 15733538595). Tab was shipped 15th April 2015 and received last week of April. I fully charged and used the Tab for one week after which it would not switch on again and neither would receive charging again. Every effort failed and I contacted the DH Gates online chat platform where I was given the name of the supplier as youis_o. I contacted this supplier through the DH Gates messages platform on 23rd May 2015 expressing my complaints. He said I should send the Tab back for necessary repairs but I have to be responsible for the payment of DHL freight both to and from China. I insisted this was impossible and that he should have guaranteed the quality of his products before shipping overseas. After several weeks of argument when I couldn't succeed with him I went back to the DH Gate online chat platform to complain and after their intervention, he agreed I should pay the freight to China and he will pay the freight back to Nigeria. So far so good. He then gave me his detailed contacts and I sent the Tab by EMS Speedpost on 13th July 2015 with Tracking No. EE322103889NG. The supplier was duly informed of the shipment and details given to him. Tracking No. confirmed parcel received on 25th July 2015 and since then no word from the supplier, would not reply any of my several messages would not pick my calls to date. This looks more like a scam supplier to me as I have had previous transactions with DH Gates and fully satisfied. I paid almost $400.00 for this item and had to pay additional shipment to China. This is very painful and I must recover my Tab back by any means
Mr. Basil Manthe
Reason of review: Damaged or defective.