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Dhgate recently gave me a $20 coupon. When i go to use it its gone.

When I contact customer service they told me that the coupon is expired because they use Chinese time instead of American time but on the coupon and uses America time.

that's unfair and it's bull ***. Then they tell me they can't do nothing about it and that's it I couldn't even get a courtesy and I just spent $500 on their website

Product or Service Mentioned: Dhgate Coupon.

Reason of review: Poor customer service.

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Dhgate2014
#1346721

Hi Krissy718!

Thank you for your feedback! Regarding your concern, we cannot reinstate the coupon since it has been expired already and all transactions in DHgate are based in China Time. You may participate on our future promotions to get coupons.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Krissy718
#1346945
@Dhgate2014

So why send the coupon in American time