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So I ordered a dress for one of my bridesmaids to be in my wedding in May I ordered the dress Feb 27 waited about a week check the status of my dress and it said pavement confirm and that my dress is still being processed so I contacted customer service an online chat and she told me that it takes 12 to 15 days to process it OK I waited 15 days and then it takes another 15 days for to get here OK so supposed to be here next week but yet it still says processing anybody have any idea what I should do

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Order processing issue.

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Dhgate2014
#1446980

Hi Whitney,Your order is still being processed and will be shipped on 2018-04-03.Since your seller is the direct supplier for your product, they can give you the accurate information about your item’s details. If you have questions or changes in your order’s specifications, it is recommended that you contact the seller directly through "Active orders" to make sure that your communication is properly documented for future reference.Here's how you can contact the seller:1) Click "My DHgate " on the upper right corner of the page.2) Click "My Orders” at the left side of the page.3) Find the order number.4) Click the link “Message Seller” at the top of the order detailsIf you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Dhgate2014
#1446978

Hi user50609151,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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