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1 comment
2.6

I checked my online banking and noticed a transaction from this company for $143 and it was not authorized or approved by me. I do not know who made this transaction and I do not know how to resolve this issue of getting my funds back can someone please help

User's recommendation: I don't know anything about this company just that in unauthorized transaction was made.

Product or Service Mentioned: Dhgate Website.

Monetary Loss: $148.

Preferred solution: Full refund.

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#1927815

Hi Robert, We understand that you have detected unauthorized use of your credit card on our platform. For this case, we recommend that you contact our Safety Center directly so that they can assist you in sorting out this issue.

You can contact our Safety Center through their email safetycenter@dhgate.com When sending the email, please include as well the photo of your card front and back and also the reason for your email. If you are hesitant to send the complete details of the photo, you may cover some of the details on the card. Just show the first 6 and the last 4 numbers of the card.

You can cover the expiry date and the code at the back of the card. After sending an email, please wait for the reply from our safety center in 5 business days.

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