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I am trying to purchase something from the app and it is being declined and idk what to do about it.

Preferred solution: My items .

DHgate Cons: Shipping takes forever.

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Hi Elise, Please provide us your order number and login email address. That way, we can check the status of your account and we can provide the correct resolution to your concern.


Hello Elise, We understand that you want to pay the order. Can we have the order number so that we can check why the payment will not go through? Please send us as email to or contact us in our live chat;

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