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2 comments

Trying to make purchase on app card information part not working I try to reach out on the online chat that really didnt help much

Preferred solution: Let the company propose a solution.

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#1996353

Hello Pema, We checked your Dhgate account and Dhgate didn't put any limitation in your account to pay the order using card. Please contact your bank and inform them that you want to purchase in an international online shopping from China so that they can activate the international purchase using your card. Or let them verify the payment and once done, you can cancel the order and reorder it or place a new order and proceed to pay.

#1996298

Dear Pema, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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