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When I called DHgate customer services. The screen on my cell phone went dark, and I could not wake the screen up.
Not by pressing the power button or volume buttons. Therefore I could not press one for English to further the call. I had to remove the battery out of my cell phone and power back on in order to wake the screen up. I repeated thus process three to four times.
Each time ending the same with having to remove battery and power back up. So I wasn't able to speak to anyone at DHgate to resolve my issue