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2 comments
5.0

On 1/12/21 I placed order #3291-42*-850. I have not received it yet.

I did a back trace from my local post office and they said it was hung up in customs in China. The tracking number is LY62598**** CN. Please advise. I talked to your inline chat with no reply.

All they did was ask for the order number and refer me to your web site to track the package.

I have done this weekly fir over a month. I ordered a different one the same day and it was here a month ago.

User's recommendation: Until this order the service has been good.

Product or Service Mentioned: Dhgate Shipping Service.

Preferred solution: Deliver product or service ordered.

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#1996613

Hi Robert A, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

#1996733
@Nadya

My order number is 3291 42* ***. My email address is rda,21@***.com.

I called the number you list for DHGate and Square Trade and was told by Square Trade they have nothing to do with DHgate. Thank you for your reply

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