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1.7

This is the url of the product I purchased from Alfredo:

https://www.dhgate.com/product/wholesale-brand-new-yanagisawa-alto-saxophone/39903****.html

The picture was a huge deception! The bag was a fluke, the Sax advertised had a fairly big bell not a small bell. There was no mouthpiece patches as advertised and the YANAGISAWA LOGO on the guard painted BLUE was also fake. Gold trim on the body is not present in what was sold to me and the engraved roses on the bell of the saxophone advertised is also just a trick to attract sales! To top all the insult, I paid a whooping US $372.53 for this product. I saw the same Saxophone on AliExpress, but with the usual poor bag (which I really DISLIKE), with free shipping and a quicker delivery Shipping via Fedex. It sells for $289.75.

I contacted the buyer to settle me amicably, he obliged but I am definite he was bluffing as I am yet to get any of the items he promised to give.I cannot raise dispute because of the length of days, purchase was made on the 4th of October 2017, got the fake Saxophone on the 21 of November 2018. I waited, visited the post office severally, he sent a tracking number which never showed any product.I am totally tired.Please help me to sort this out! Thank you.

Reason of review: Not as described/ advertised.

DHgate Pros: For me, It was a mistake.

DHgate Cons: It was ugly.

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Thanks for the opportunity. The seller Alfredo didn't get back to me.

I tried DHGATE other consumer support services & I was told Alfredo was paid his money months ago & too late to help me. I was advised to contact him as I have failed to raised dispute on time. I tried reaching him as advised, he has gone dark! He did not reply my mail.

Kindly still help me on the next thing I can do. I am really upset!Best regards

Nadya Qgj

Hi user41615494,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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