Not resolved

order no:349769282

I thought its gold filled item and they charged 9.5$more than the cost of the item as i saw my mail with charges double the amount of cost price from bank statement .I thought its ok.

But after one monthe the colour of chain started fading away completely and from gold colour is became white.And how to make it again in gold colour i am getting any idea.If the seller send me any details the process of making it again get gold colour i will try to make it normal again. I thought since they charged more amount that the rate given i thought it might be a genuine

Product or Service Mentioned: Necklace.

Reason of review: Not as described.

Preferred solution: I shall be given details about how to make the item again look like gold as colour faded away and even too 9.5$more than the original price.

Company wrote 0 private or public responses to the review from Jun 15.
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The seller has replied me the message and I am happy with the information given and presently I don't have any reports on the ordered item


Hi CutHimalayan,We checked that your order was already completed. Please communicate with the seller and reach an agreement.We suggest that you send a message to the seller and negotiate on a resolution.

If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too.Here's how you can contact the seller:1) Click "My DHgate " on the upper right corner of the page.2) Click "My Orders” at the left side of the page.3) Find the order number.4) Click the link “Message Seller” at the top of the order detailsIf you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: or send email to: customer-support@DHgate.comRegards,RianeCustomer Service

to Dhgate2014 #1502317

Hi Dhgate, I already sent a mail to the seller, about how to regain the colour of the chain to normal .

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