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Dhgate review in Houston, Texas: My order not received

My order not received need it
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1 comment
Nadya
#1782064

Hi DualWhiteRhinoceros301, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1715437 Review #1715437 is a subjective opinion of poster.
2.6
Details
Dhgate review - Really bad
Dhgate review - Really bad
Dhgate review - Really bad
Hi I’m Sílvia totter Im place in order 3months ago I never receive every week request help from customer service to contact the seller I need my refund money
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1 comment
Nadya
#1757025

Hi Sylvia, We checked your orders and these were already closed. There were no disputes opened within 30 days after this was completed.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page.

2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1670935 Review #1670935 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
My order hasn’t came in yet
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3 comments
Anonymous
#1572497

Was told to uninstall and reinstall my app because it was not working. Now i can not log in, it says my email is incorrect.

I have a lot of orders i placed and not sure they went through or need to place the order again. Plus i can mot use my account manage my orders or anything else that i need for my customers.

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Review
#1367606 Review #1367606 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery

Dhgate - Delivery Service Review from Houston, Texas

1.0
Details
So, I ordered a white jumpsuit back in May to wear for my b~day in June. I put a rush on it which was $30.00. Here it is about to September I dont have my jumpsuit! I contacted them three times each time was we dont have white could we ship black? I said no. Put my money back on my card please. Second time they gone say we dont have white can we ship black? I said ok, just ship me black then. Third time they didnt reply! I gave them 3 months to ship my product off. They totally ignoring me. Well, im hear to tell you dont buy from them SCAMMERS!! Oan by the way they had shipped on there goin on pssh.. I say three three months!! Dissatisfied customer
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1 comment
Nadya
#1203389

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#906527 Review #906527 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Order processing issue

Dhgate - Delivery Service Review from Houston, Texas

Dhgate - Delivery Service Review from Houston, Texas
Hi, my name is Aisha Jones, I ordered a dress for my daughter prom, never received the dress, but your company charge my account. I have not received a dress nor a refund. If i don"t receive a refund in the next five days, i will contact my lawyer
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1 comment
Nadya
#1179340

Hi Aisha!

We do understand how concerning this is, we'll be here to help you. For us to get more detailed information about your order, we need the order number.

If it is not available on your end please provide us the following:

1. Last 4 digits of the credit card

2. Amount in USD

3. Transaction Date

4.

Cardholder's Name Please contact us through your live chat customer service to assist you immediately and for you to forward these information. Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs Riane DHgate

Review
#874147 Review #874147 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
I placed an order with DHgate last week and I'm trying to get in contact with customer service to see what's going on with my order it's been a week now it said it would take 3 business days
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3 comments
Anonymous
#1078771

DONT ORDER FRON THEM!! THEY ARE SCAMMERS!!

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Review
#741396 Review #741396 is a subjective opinion of poster.
Reason of review
Order processing issue
Had a chance to directly deal with the so-called top-sellers on dhgate, most of these guys had several accounts on the website so no matter how bad their credibility is, they can shovel it into a "bad apple" basket with no damage to their "main store". But the true...
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Review
#650070 Review #650070 is a subjective opinion of poster.
Product
Dhgate Website
Cons
  • Cannot place bad feedback
  • Being ripped off
  • Deceitful tactics
Reason of review
Damaged or defective
Loss
$130

Dhgate review in Houston, Texas: Liers, fake merchandise, no service and respect

1.0
Details
I ordered a cupcake dress for kid. Needed if by certain date for show. The seller lied that it will be delivered. Received late after due date, something of different fashion and several sizes bigger. In order to get refund they ask to pay shipping cost out of my pocket. Waste of time and money. DHgate Buyer Protection is a Joke. Initially they propose unacceptable options, and then even if you try to comply to return at least some money they stop responding. Will be using my credit card services to dispute the transaction. Will not EVER use this website and never recommend to anybody.
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1 comment
Nadya
#993695

Hi ialiashkevich!

We do understand how concerning this is since you have not received your order on the exact date, rest assured that we will be here to help you. We checked it here and we can see that you have already opened a dispute for your order with your bank.

For this case, we would suggest that you contact your card issuing bank for the updates on your case since they are the one handling this.

Riane

Dhgate

Review
#639379 Review #639379 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Wasting my time
Reason of review
Poor customer service
Loss
$77

Dhgate - Bmw Motorcycle Diagnostic Review from Houston, Texas

I have been sold a fake, counterfeit BMW motorcycle diagnostic tool. It even came in the legal manufacturer's package. The manufacturer is Carobd. Both DHgate and Carobd are in cahoots. Both are the lowest that China has to offer. No one takes responsibility. I have been nice for about a year now. No more!
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3 comments
Anonymous
#962345

It is now March 23, 2015. Still no action from DHGate.

Carobd advised me that they never sold me the item. Every time I contact DHGate, I have to start from the beginning, even though they have an open file. Nothing but promises.

I may give up on this matter, but NOT FOR A WHILE!! The DHgate order number is 1337655700.

June
#902163

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

June
#902161

Hi! We’re sorry to hear about your experience and we're here to help.

Send us a private message with your order and contact details or chat live with a customer service rep here: http://bit.ly/1qMgysp for immediate assistance.

Rest assured we will be on top of this to help you. Have a great day!

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Review
#558481 Review #558481 is a subjective opinion of poster.

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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