Valletta, Malta
Not resolved
1 comment

it been 10 days when i did buy a phone from DH gate, and i still not have noting

still message the seller and he say he send but he did not send noting

1st time he did send it with DHL. and they did send it back to hem. not even did leave HONG KONG. and he did send a new trecking number. and still not left Hong Kong by DHL.

below you can see.

target_china 2016-08-09 09:03

Hi dear

This is your tracking number:6073060862

please you check it afew days

Thanks

.........................................................................................

arget_china 2016-08-13 09:12

Hi dear vince.9h1rv

could you closed the dispute?

we have send it for you ,But the emergence of customs issues,we will send it for you again ,please you trust me .

We will give you effective the tracking number

.............................................................................................

vince.9h1rv 2016-08-11 21:14

i want to DHL malta and they told me it did not move from hong kong and they say DHL send it back to you.

can i know what is happening and when i can have the phone.

hope to hear from you and tell me what is happening

thanks

....................................................................................................

the photo that the seller send for dispute is wrong. DHL did send the phone back to the seller

this is the new Tracking Number the seller did send me

But as DHL says he only the pay but not give DHL the itam

so he did not even send noting

below you can see what the seller did send last

i do not know why he try to joke

target_china 2016-08-13 15:10

Hi dear

please you have a check

This is the new tracking number:5248389053

could you closed the dispute ?

This reviewer shared experience about "item not send" and wants this business to issue a full refund as the author lost $158. This person is overall dissatisfied with DHgate. The most disappointing about delivery service at DHgate was refund issues Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about DHgate.

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Dhgate2014
#1200500

Hi vince.9h1rv!

We do understand how upsetting this must be since you have not received your order and we'll be here to help. We checked it here that you have already opened a dispute for your order and request for DHgate Mediation.

We would suggest that you keep your dispute opened as we tracked the order number that the seller has recently provided, the information was just received, the actual package has not been shipped yet.

You can wait for a few days since there will be an analyst who will be assigned to handle your case. You and the seller will be contacted for updates.

Rest assured that we'll help you get your money back and resolve your case as soon as possible.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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