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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
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1 comment

As other's posting on this site I am an avid online shopper. I purchased a wedding dress from DHGate and when it came the back was sewn entirely wrong it's was lopsided.

I requested a return they offered me a $20 refund!!!! Absolute highway robbery. Don't waste your time or money their tactic is to make the process so long and mundane that you give up and throw the product in the garbage. They use a barter system as their process you paid $100 we'll give you $20 in a refund??

I called the same day as I received the dress. I opened the package, tried the dress on and within 30 minutes called support with the issue.

It may seem like you are getting a good deal but from what I can tell from the reviews they are selling junk from China, they provide non-exist customer service it is a total scam! .............................................................................................................................................................................................................................DONT BUY ANYTHING FOR THIS RIP OFF OF A WEBSITE or you will just be out Money with *** products Internet

Product or Service Mentioned: Wedding Dress.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $98.

Preferred solution: Full refund.

I didn't like: Deliberately lied, Misleading pictures, Poor quality, Terrible customer service, Return policy should not be a barter system.

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Dhgate2014
#1490654

Hi VapidBottleNosedDolphin936,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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