Recently made my first transaction with DHGate. Here are my two cents to those who are weighing in on shopping with them.
In short the seller obdtoolfactory has sent me a non-working fake.
DHGate web site upload evidence feature doesn't work as expected. I had hard time uploading my evidence from day one. I tried sending evidence via chat window and the agent has accepted it but they have no ability to publish it back to the web site so it can be seen by all parties. It took me almost two weeks to get to the version of internet browser which finally took my evidence.
DHGate has ignored and neglected my evidence which undoubtedly proves seller's deception and never stood up to their promise to protect me as a customer. Instead they simply put the entire burden and risk of return on the customer. What is the point of the evidence if it doesn't make any difference may I ask?
DHGate has procrastinated my dispute resolution for almost two months. Then they suddenly gave me two days to choose from two very unreasonable options - partial refund or ship item back at customer's expense. DHGate requires customer to pay return shipping and then give them fussy promise that you will get your money back. They use all means to persuade customer to give in and accept a partial refund rather then return product and get full refund and explain how that full refund will make its way back to customer's bank account. None of the refund policies comprehensively state that. In my case the return shipment was very expensive and I wanted it back to my bank immediately instead of having it stuck with DHGate account as an in-store credit. DHGate customer service didn't respond in timely fashion to any of my numerous inquiries and had never clarified how exactly my refund will work with my credit card bank account for the return shipment. Who wants to get stuck with $200 of in-store credit with such painful first time experience?
DHGate will not let you leave feedback to seller after your dispute is closed. So sellers can walk away happily without any liability and justice and continue scamming other customers.
This was my first and last business with DHGate. I strongly discourage others from doing business with them going forward. I should have done better research back in time before shopping with DHGate. I found many dissatisfied customers complaining about their negative DHGate experience without remedy. It feels like DHGate is on the track of switch and bait tactics with their customers via virtually non-existent customer protection and misleading policies.
Product or Service Mentioned: Dhgate Shipping Service.
Reason of review: Damaged or defective.
Monetary Loss: $186.
Preferred solution: Full refund.