1 comment
Not resolved

Place my first order with dhgate.com.got an email my payment was approved.

then next thing i know i check my bank account and they processed a duplicate payment. i contacted customer service and was told they do this with every customer. submit the payment twice "to make sure we are real people". no where does this state this on their website, i have incurred overdraft fees because i used a back up account i keep a low amount in just for purchases like this...they are refusing to give me my payment back since they double debited my account, give me the run around.

i have asked the seller directly as well as dhgate to refund my money through customer service 24/7 line link and through their contact email as well as private message the seller directly. this company is a sham, do not order a single thing from them! absolutely disgusted. no idea if i will get my money back and incredibly disturbed!

the messages are just a glimpse but unfortanately for me i didnt realize that i couldnt go back in and screen shot the messages that went on for hours between myself and their customer service.it kept booting me out and restarting the conversation and now i am making sure to screen shot everything

I didn't like: Communication with seller and customer service, Refund issues, Being ripped off, Did not stand behind buyer guarantee, Policy on double charging customer.

Review #914905 is a subjective opinion of a user.

1.0
Customer service
Website
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Warranty
Price Affordability
Additional Fees
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Turnaround Time
Product or Service Quality
Advertised vs Delivered
Billing Practices
PRODUCT OR SERVICE Dhgate Account
Reason of Review / Monetary Loss can i say all of the above? im extremely unhappy and will never order from again unless they fix this problem! / $325
Preferred solution Full refund

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1209963
Hi Lisa!
Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: customer-support@DHgate.com
Regards,
Riane Customer Service Center DHgate.com

You May Also Like

"The seller shows pictures where you see a beautiful blouse with a certain design and quality and you get a poor quality product that doesn't look the same as in..." Read more
"i shiphig order 249514120 in the dh gate hello my neme is f. Javier martinez fron spain. i speek at experience buy a watch in a seleer of dh gate...." Read more
"I purchased these shoes considering all the good reviews the buyer had so I assumed to be sent shoes that I were satisfied with but not perfection of course because..." Read more
"He conocido esta web hace poco, me ha gustado mucho sobre todo porque hay muchos modelos de zapatillas de deporte, muy bonitas y a muy buen precio. Al principio tenia..." Read more
"Vivamus aliquet elit ac nisl. Nunc nulla. Cras id dui. Praesent metus tellus, elementum eu, semper a, adipiscing nec, purus. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo...." Read more
"I go to OffersBucks.com and go to take anyone of the 1-10 surveys which you have to take in order. Says to follow directions through untill the end of survey...." Read more
"I bought the "Big Bang" plan from presscenter.co after they send me a message on my Kickstarter. I paid $399 ! for it, supposedly a discount from a $1099 package...." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more