Place my first order with dhgate.com.got an email my payment was approved.
then next thing i know i check my bank account and they processed a duplicate payment. i contacted customer service and was told they do this with every customer. submit the payment twice "to make sure we are real people". no where does this state this on their website, i have incurred overdraft fees because i used a back up account i keep a low amount in just for purchases like this...they are refusing to give me my payment back since they double debited my account, give me the run around.
i have asked the seller directly as well as dhgate to refund my money through customer service 24/7 line link and through their contact email as well as private message the seller directly. this company is a sham, do not order a single thing from them! absolutely disgusted. no idea if i will get my money back and incredibly disturbed!
the messages are just a glimpse but unfortanately for me i didnt realize that i couldnt go back in and screen shot the messages that went on for hours between myself and their customer service.it kept booting me out and restarting the conversation and now i am making sure to screen shot everything
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Discounts and Special Offers|
|Privacy and Data Security|
What I liked
What I disliked
- Communication with seller and customer service
- Refund issues
- Being ripped off
- Did not stand behind buyer guarantee
- Policy on double charging customer
Author wants to be contacted by the company. Learn more ›
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