Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
1 comment

Place my first order with an email my payment was approved.

then next thing i know i check my bank account and they processed a duplicate payment. i contacted customer service and was told they do this with every customer. submit the payment twice "to make sure we are real people". no where does this state this on their website, i have incurred overdraft fees because i used a back up account i keep a low amount in just for purchases like this...they are refusing to give me my payment back since they double debited my account, give me the run around.

i have asked the seller directly as well as dhgate to refund my money through customer service 24/7 line link and through their contact email as well as private message the seller directly. this company is a sham, do not order a single thing from them! absolutely disgusted. no idea if i will get my money back and incredibly disturbed!

the messages are just a glimpse but unfortanately for me i didnt realize that i couldnt go back in and screen shot the messages that went on for hours between myself and their customer kept booting me out and restarting the conversation and now i am making sure to screen shot everything

This person wrote the review because of "can i say all of the above? im extremely unhappy and will never order from again unless they fix this problem!" of dhgate account from Dhgate and attached photo s. Reviewer claimed that he or she lost $325 and wants Dhgate to issue a full refund.

The most disappointing in user's experience was communication with seller and customer service, refund issues, being ripped off and did not stand behind buyer guarantee. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Dhgate for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

Hi Lisa!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link:

Or send email to:


Riane Customer Service Center

You May Also Like