New York, New York
1 comment
Not resolved

Made a purchase with Smartmart From DGgate on March 10,2016 Order #34896015 I pay the Total of USA $294 for 4 lot of skirt 10 piece each lot,The seller only send half of my Skirt.i contact the seller and he agree to Refund half of my money $144,I Wait a month for my Refund,then I receive a email from DHgate the system say the seller will send me a Replacenent,The Seller lie he never send a replacement or Refund my money,the seller add a fake tracking number,I contact DHgate customer service like 29 time I send a lot message but they didn't anwers any message I send.then I contact customer service chat,they say this seller look DHgate look bad,they say they goin to Refund the total I paid $294,I call my bank and still waiting for my money,I will call my bank and dispute my money because this company is totally a scam they only care about there Chinese people.they don't care about customer.i will talk to my brother too who is a lawyer because this company can't stolen money from customer like nothing's.here my ticket Number in the photo.

Review about: Girl Tulle Skirt.

Review #837759 is a subjective opinion of a user.

1.8
Price Affordability
Customer service
Warranty
Delivery Service
Privacy and Data Security
Discounts and Special Offers
Diversity of Products or Services
Additional Fees
Turnaround Time
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website
Billing Practices
PRODUCT OR SERVICE
Skirt
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1151655
Hi Jackeline!
Our Resolution Center is now getting in touch with the seller since you have not received the reshipment that you have agreed from your dispute. If the seller is not able to provide further evidences regarding this, you will be updated for your refund.
Rest assured that reaching a solution for your case is our priority and we will do everything possible to expedite your case and give you updates as soon as possible.
Riane
Dhgate

You May Also Like

"I purchased a Guitar from D.H.GATE payed for it the same day thru PAYPAL. The guitar was supposed to be an acoustic electric nylon string guitar. I received an acoustic..." Read more
" 2014 New Fashion Women's Blouse Lace Sleeve Loose Tops round neck T-shirt Chiffion Tops Emboriey Gorgeous long Sleeve SHIRTS Free Shipping Item code: 210741821 I purchased 2 of the same shirts from..." Read more
"The items are not as attractive as the pictures they use to advertise the clothes. Basically the picture you see was taken from a magazine and then someone..." Read more
"DHGate continues to trade it's buyers with disrespect, braking it's own Terms and Rules!! VIP items was bought. Sellers have sent out the items WAY AFTER order was paid and after..." Read more
"I looked at my ezbuy prime wishlist and i thought got 6 wishlist instead 3 wishlist . Chatted with thier customer service officer told me that i am not entitled..." Read more
"I ordered a smart bracelet and when it arrived I just put it in my brothers gift bag to be sent for his birthday. When he opened it a couple..." Read more
" Don't waste your money with this company. It's a rip-off. I paid the 460 dollars for the ' coverage'. I called regarding my microwave door. The spring/tension rod broke..." Read more
"I purchased the service Jan. 26. The phone number they gave me did not work. They gave me a second phone number and still it did not work. Then they..." Read more