Not resolved
1.8
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

Made a purchase with Smartmart From DGgate on March 10,2016 Order #34896015 I pay the Total of USA $294 for 4 lot of skirt 10 piece each lot,The seller only send half of my Skirt.i contact the seller and he agree to Refund half of my money $144,I Wait a month for my Refund,then I receive a email from DHgate the system say the seller will send me a Replacenent,The Seller lie he never send a replacement or Refund my money,the seller add a fake tracking number,I contact DHgate customer service like 29 time I send a lot message but they didn't anwers any message I send.then I contact customer service chat,they say this seller look DHgate look bad,they say they goin to Refund the total I paid $294,I call my bank and still waiting for my money,I will call my bank and dispute my money because this company is totally a scam they only care about there Chinese people.they don't care about customer.i will talk to my brother too who is a lawyer because this company can't stolen money from customer like nothing's.here my ticket Number in the photo.

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Dhgate and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Dhgate.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Dhgate to other companies on our site.

Had an Experience with Dhgate?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Dhgate2014
#1151655

Hi Jackeline!

Our Resolution Center is now getting in touch with the seller since you have not received the reshipment that you have agreed from your dispute. If the seller is not able to provide further evidences regarding this, you will be updated for your refund.

Rest assured that reaching a solution for your case is our priority and we will do everything possible to expedite your case and give you updates as soon as possible.

Riane

Dhgate

You May Also Like

Dhgate - Regular Dhgate "DH GATES,Of order: 337172269, the seller insults me and offends me with his words, no one has insulted me that way !!!!, ignorant seller, no education, I'm very annoying, I..." Read more Dhgate - Unprofessional, Unreliable and Fraudulent service overall.. Dhgate "Ordered a pair of shoes 7/14/17 was given a tracking number, etc. Was told shoes would be sent and delivered within 10 to 15 days, tracked the package and it..." Read more Dhgate - Item is not the one in the sellers picture Dhgate "Ordered a Bluetooth wireless mic from seller. Since the shipping is only via DHL and it says its 2-6 business days. So my item was shipped on April 20 and..." Read more Dhgate - Fraud Dhgate "I placed 2 orders for shoes in July 2017. I was given the option to pay with Western Union. I sent Dhgate 132.00 for shoes and neither seller ever received..." Read more Dhgate - Problem getting refund Dhgate "bought a product for the first time very poor product and does not work..[electronic dog fence ] wants to work when it wants 2...trying to get my money back and..." Read more Airbnb - Air BNB sucks Airbnb "I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There..." Read more North Coast Auto Mall - They fooled me twice; shame on me! North Coast Auto Mall "My sister hosted a foreign exchange student from China for his senior year of High School. He was subsequently accepted to attend Ohio State University. As a graduation present, his..." Read more Ruvilla - Poor quality, Customer service not reasonable. Ruvilla "One purchase, never will again. Bought a pair of hiking boots and found the sole to be separating. I contacted and told them the case, this was found after wearing..." Read more