Not resolved
3.2
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
1 comment

Update by user May 09, 2017

Product was received.

Original review posted by user May 07, 2017

The product arrived in a China airpost packet and took a very long time to arrive, several months. Loosely packaged with bottles rattling around.

When you contact customer service, there really isn't anything they can tell you, since they have no tracking. So they send you an apology and then you wait and you wait some more. If your package arrives, you're happy, if your package doesn't arrive they refund your money. Problem is you still need what you ordered and after wasting 3 months of your time you still need what you ordered.

So now you tried to save yourself a couple of bucks by ordering it direct from China. Unfortunately it is a bit of a gamble.

Sometimes it pays off and sometime you are left waiting. Thanks

Product or Service Mentioned: Dhgate Shipping Service.

Reason of review: Order processing issue.

I liked: Ease of purchases.

I didn't like: Images that show 10 pairs of an item and only 5 pairs arrive, Messages have the order number but not the description, No tracking just told it has arrived country of destination.

  • Loose Packaging
Company wrote 0 private or public responses to the review from May 07, 2017.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Dhgate2014
#1326404

Hi GabrielGodard,

Please provide the order number of these purchase(s) so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

You May Also Like