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On the 23rd of July I ordered some mask I got the tracking number which was two different ones and they both state it does not exist I contact the seller he keeps telling me he have not received my payment I sent a screenshot of the payment from my bank and pictures of the tracking that does not exist I write to him on the page and he keeps asking me to write him on the order page when I do it's the same thing I keep going in circles all I want is honesty I'm a self-employed in Orlando Florida trying to make it afloat I felt very offended when he wrote to me and stated I did not pay that's why I sent him a screenshot that it had been paid

Product or Service Mentioned: Dhgate Profile.

Monetary Loss: $38.

Preferred solution: Apology from the seller for accusing me not paying and deliver product with tracking number.

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Hi Nikol, We also tracked your order but the information is not yet updated. Your item has been sent out but due to the heavy traffic with the logistics, the tracking updates are delayed.

Since your order is still within the guaranteed delivery date, we encourage you to keep in touch with the seller to get real-time updates. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders” at the left side of the page.

3) Find the order number. 4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.

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