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I ordered 2 pair of shoes from the same seller at the same time. 1 pair came in just fine, the other did not.
So a month went by and I messaged the seller, and he says ok it may have got lost in packaging may I send another? I was frustrated but I said ok sure. So another month, and still nothing, so I message, and seller says sorry, may have got lost in packaging may I send another? Just like before.
So at this point Im furious, so I ask to send them again but he says now the ones I want arent in stock. So I have to go choose a whole different color, and then settle for a shoe I dont even want. So I say fine, I choose and he says itl take 4 weeks to get here. Which is also *** but I say ok.
4 weeks go by, no shoes. I message seller and says the same thing. AND what do you know? There out of stock in those shoes too.
Iv had enough, I want my full refund for both shoes, Im sickly disappointed in this. I bought these to give to my cousins for there birthday.
Iv had to hold on to this 1 pair of shoes for no reason for a month and a half. I want A WHOLE REFUND.
User's recommendation: just don’t even buy from DHgate. Terrible service.
Monetary Loss: $121.
Preferred solution: Full refund.
DHgate Pros: Cheap.
DHgate Cons: Will not refund properly, Didnt receive order, Not being able to talk to representative, Worry of items and safety.