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Long story short Ive been trying to get my Money back for months on an order I received half of, broken. The seller made me return the broken thing saying theyd pay return shipping.
So I wait the full 30 days after I send this thing back for refund bc of course seller doesnt accept when he receives it in two weeks. My refund has no return shipping cost. I go to chat. They tell me shipping is separate within 15 days.
I tell her ya sure I guess Ill see u in 15 days. 17 days later still no refund and this is the chat I get. He waited 15 mins to not answer then says he has latency issue. Realizing I wont go away he proceeds to answer in real time no problem the next few messages.
This customer service is literally what *** must be like. I waited 20 mins after asking for manager while he ignored me before I gave up.
User's recommendation: Never return anything they won’t reimburse.
Product or Service Mentioned: Dhgate Shipping Service.
Monetary Loss: $36.
Preferred solution: Full refund.
DHgate Cons: No help in getting a refund or settling a dispute.