DHgate - Scammed!! Beware!!
I purchased a LV bag from bagtrade98. First of all during the shipping process they shipped out my item 5 days later than the email I received from them.
As the days went on I kept asking for a correct tracking number to make sure I wouldn't be out on business when the item arrived, I kept getting a goods on there way response from the seller. Now, October 1, 2018 the bag arrives upon opening the package a strong chemical smell follows. After inspecting the bag it is plastic , cheap;y made , and the measurements were way off. The handbag advertised and the one I received was way smaller.
I took pictures of the handbag with a measuring tape to show the seller the difference along with sending an email requesting a refund along with him paying the return shipping fees and he offered me a $1.00 refund. Seriously? I communicated with this seller prior to buying from him he sent me pictures of the item I was supposed to receive and promised me a high quality bag and now I have to fight to get my money back for a plastic, cheap handbag. Dhgates dispute services are a joke.
I have dealt with them before and they are there for the seller but state via email they will help and support you, yeah right!! my order # is Order NO:37131****
Reason of review: Bad quality.
Location: Laredo, Texas
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Hi younique_boutique_00, We checked that you have already opened the dispute for your order. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
1) Login to your DHgate Account.
2) Find the order number in "Dispute Orders" 3) Click the link "View Return & Refund" at the right side of the order. 4) Click "Request DHgate Mediation"/ โEscalate Disputeโ If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com