DHgate - Scammed
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Junior ReviewerDH Gate is one big scam. They let sellers scam buyers then, promise to look into the matter but no results.
They're looking after these sellers who don't even dispatch any goods and furnish fraudulent tracking numbers. 13 orders and no goods arrived.
User's recommendation: not in a million years.
Monetary Loss: $2800.
Preferred solution: Full refund.
DHgate Pros: Selection and the low prices, Selection of products.
DHgate Cons: No product after payment.
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I don't understand why the consumer protection beura doesn't stop them from doing business in the US. Seems with so many complaints and issues they would be stoped.
"Dear Harald M, Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you did not receive your orders.
Please contact our customer service directly with more details like order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs . That way, we can give you real time assistance you about your concern.
We appreciate your patience and cooperation. Best Regards, DHgate Customer Service DHgate.com"
Same message I received, sent information, no reply
Hello Kailyn Kiq, We understand how you feel for not receiving the order yet. Can we have the order number so that we can check and see what we can do to help you?
Please let us know Or contact our live chat for real time assistance and we are here 24/7 for you. https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Scam website .full of ***
Totally agree its a scam place . Please all of tou with issue particulalry lost money .
Write me your email add as i would like to have the website banned through consumer affair. We dont need such scammers taking money from us so openly
lrhgeh123@***.com I'm owed a $90.00 refund for inferior tablet ordered and password locked.
DHgate fake company . Dispute service no good .
I lost money . I lost money please don’t order here
Hello Charmane Gwy, We understand that you are not happy about the resolution of your case.May we know of you contacted the local post or the courier that handled your shipment and ask for lost report letter and complaint code? Can we have the order and see what we can do to help you?
Thank you. Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs
I think everyone should boycott sending our hard earned cash to DHgate due to shady business scams. They run you around in circles with no intentions of being honorable to provide the product you ordered and in my case no products. Never again and I will continue to blog and place them on the list of fraudulent companies to keep anyone from purchasing from DHgate.
Hi , Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
True
I agree
$390K in losses...only 25 issued resolved...I think it's clear to say we were scammed!!!
Lost my shipments and I'm out 300 dollars!! Their customer service # is Allstate!
Will never buy from here again!! Sticking with Amazon!!
Exactly the same experience here. Completely fraudulent.
Hi Harald, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
This is the same reply all get but even after providing the information nothing is done. You're thieves
Mad