Andre P Qnd

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Verified Reviewer

Incorrect order

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I waited almost 2 months for my order to be received. Not only did I receive the complete incorrect order but the size is ridiculously too big. I ordered a number 10 Miami Dolphins Hill jersey. I received a number 10 Hebert jersey. I want the situation amended immediately with a complete refund.
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Loss:
$50
Pros:
  • Cheap
Cons:
  • Awful quality

Preferred solution: Full refund

Duane P Mrn

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Verified Reviewer

Sneakers writing size

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Difficult, never was able to resolve situation Still can't get in touch with seller. No help. No human beings that you can talk to only robots on calls
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Loss:
$570
Cons:
  • No one to help with problems

Preferred solution: Size 12 sneakers, like I ordered

User's recommendation: Don't do it

Duane P Mrn

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Verified Reviewer

Sneakers wrong size

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Can't find anyone to take responsibility, for example. I have been trying to let someone know about my problem and I can't help
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Loss:
$539

Preferred solution: Full refund

User's recommendation: Make sure you can get in contact

1 comment
Nadya Qgj

Hello Duane P Mrn, Good day! We understand how you feel when receiving the order.

Please contact us thru live chat and provide us the order number so we can check and see what we can do to help you. https://***/helpbuyer/helpcenter.html#pu1812_helptop-contactUs

Joshua M Dsd

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Verified Reviewer

Tracking order

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I want to know where my package is or how can I track items because I didnt get a email about my package and I sent it to the right email
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Loss:
$57
Pros:
  • Cheap and affordable
Cons:
  • Did not deliver

Preferred solution: Deliver product or service ordered

1 comment
Nadya Qgj

Hi Joshua, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/helpbuyer/helpcenter.html#pu1812_helptop-contactUs Regards, Nena Customer Service Center DHgate.com

Jamell W Bqf

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Verified Reviewer

Did not receive my package

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My order number is 355432****, 355433****, and 355432**** I never received any of these packages but they are marked as delivered when I tracked them
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Tuscaloosa, Alabama

I haven’t received all my orders, I ordered 2 pairs of shoes only received one pair

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Package said it was delivered on 2-25-23Havent received it, post office said package was delivered to another address with the tracking number on it and different name
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Nicole R Hba

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Verified Reviewer

Problem with seller on DH Gate

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I bought a piece of equipment from one of your sellers, Kaphatech, and they sent the wrong equipment. They are refusing to replace/refund. I need to do one or the other - they equipment they sent wasn't even the same price as what I paid - it was a cheaper piece. This needs to be dealt with urgently - please help. The item is completely unused. I have tried every different way to try and get in touch with your customer service - no response to date.
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Loss:
$1200
Pros:
  • Pricing and variety
Cons:
  • Zero access to customer service

Preferred solution: Full refund

User's recommendation: If you are looking for a company with customer service, keep moving

Anonymous
map-marker Surprise, Arizona

My shoes

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Delivering waiting time is to long Ive been waiting like 4 weeks and I havent got my shoes but well see when they get here communication between me and the seller is pretty good. But I rate this app a 7.5
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Crystal D Ltg

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Verified Reviewer

I ordered my shoes on February 3 2023 and haven’t received them yet the tracking number doesn’t exist either and they don’t have customer service to talk to pissed customer

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My shoes were never delivered just got my money at the beginning of February and its been three weeks and they it the wrong size on the order never ordering fro dhgate again Ive Learned my lesson $62 I sent you for a pair of gym shoes. So pissed right now was trying to surprise my husband
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Loss:
$62
Pros:
  • Good pricing
Cons:
  • No deliveries

Preferred solution: Deliver product or service ordered

User's recommendation: Nobody shop there

Corey B Coe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My shoes never came in

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DHgate - My shoes never came in
I ordered these shoes a few days after Christmas and I still havent received them. Just need an update on them
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Loss:
$59
Pros:
  • Cheap prices
Cons:
  • Delivery takes forever

Preferred solution: Full refund

Suzanne F Dek

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Verified Reviewer
| map-marker Amqui, Quebec

No response Have tried at different times to reach out to them

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Have tried to reach out to them at different times about sizing of certain dresses & they have not responded. Please help.
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User's recommendation: Don’t bother

Danny A Ubd

To see where my orders are at

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I wanna know where my orders are at ..:.::::::gdhdjejjrjdjdjdjdjjdjdjdjdjdhrhrheueueujrrjjrjrurjrkellekkekek
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Loss:
$111

Preferred solution: Deliver product or service ordered

Resolved
Noor T Tnb

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Verified Buyer
|

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Verified Reviewer

Resolved: Doppelt bezahlt

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DHgate - Doppelt bezahlt
Updated by user Jan 05, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jan 05, 2023
Ich habe bestellt und das Geld wurde vom Konto abgebucht, aber die Bestellung stand unter Bezahlung wartent, wo ich dann nochmal bezahlt habe bis sie verschickt wurde, davor habe Kontakt mit den Verkäufern genommen und sie konnten mich nicht helfen und versuche schon seit gestern jemanden zu erreichen und es geht nicht, ich hoffe sie antworten mir und helfen mich dabei.
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Loss:
$80
Pros:
  • Die bestellungen sind schnell geliefert worden
Cons:
  • Schweren kontakt und geld abzogen

Preferred solution: Full refund

User's recommendation: Wir brauchen einen Kundenservice

Mileidy C

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Verified Reviewer

Account canceled after purchase

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My account was canceled after I made a purchased. I have no acess to my account tracking number nor my account in general.
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Loss:
$300
Pros:
  • Very cheap
Cons:
  • Poor customer service

Preferred solution: An answer to why my account was canceled

Beth N Rys

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Verified Reviewer
| map-marker Nashville, Tennessee

I need to track my orders. It says delivered but I have not received anything

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I am not able to contact anyone regarding my orders that says has been delivered. They have not been delivered. Im not sure where they went but I do not have them. I am in need of a refund, or even to speak to a person and not a robot!
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