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Verified Reviewer

Rembolsó

Solicito un rembolso , me llego un artículo de muy mala calidad . No es lo que imagine ya que no me llegó cabello natural que es lo que pague . El vendedor me dejó en visto el mensaje y no volvió a responderme para realizar la devolución. Llevo ya más de un mes reclamando y ni el vendedor ni servicio al cliente me responde. Envíe los comprobantes de la devolución del pedido que envíe a la dirección que el vendor me informó , les envíe el tracking de UPS y dicen que no la han recibido.

User's recommendation: No compren en estas aplicaciones donde no hay un servicio al cliente para ayudar .. DH gate solo quiere tu dinero sin derecho a rembolso .. es colocar tu dinero en riesgo.

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1 comment
#2273053

Hello I understand you are concerned about the refund on your order and I am here to help you. Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4119872 Review #4119872 is a subjective opinion of poster.
Pros
  • Nada
Cons
  • No hay rembolso y no servicio al cliente que te ayude a solucionar
Loss
$140
Preferred solution
Full refund

I have a problem with my card

DHgate - I have a problem with my card
Every time I input my cards credentials it says that its a failure there are funds on the card so I dont understand why it keeps failing
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1 comment
#2272717

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

ID
#4118702 Review #4118702 is a subjective opinion of poster.
Location
Oceanside, New York

Can I get into my account and did not receive the orders that I ordered?

I order stuff today to gate never did received it and they took my account away from me. Won't nobody contact me back I think that's a bunch of bull. Hawkins203@***.com
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1 comment
#2272718

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

ID
#4117890 Review #4117890 is a subjective opinion of poster.
Location
Flowood, Mississippi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund or replacement

DHgate - Refund or replacement
DHgate - Refund or replacement
DHgate - Refund or replacement
I bought a zorb human size hamster ball from them for my daughters birthday present. We filled it with air and she used it for a couple hours and the ball ripped on the inside at the seam where the thigh strap meets the inside of the ball. It tore a 12 inch hole that...
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2 comments
#2272719

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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ID
#4114796 Review #4114796 is a subjective opinion of poster.
Cons
  • No customer service
Loss
$715
Preferred solution
Full refund

Tracking not working