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Dhgate review: Never got my orders

5.0
Details
I did get my order, my daughter brought it to me. I placed different orders on diffeent sites and wasnt aware that it arrived, I thought it came from ebay, my daughter brought the package to me and opened it today it was good quality. I will continue to use Dhgate in the future.
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1 comment
Lakeesha
#1767976

YOU DONT SOLVE ANYTHING ON THE WEBSITE COSTUMER SUPORT AND THEN CAME HERE ACTING LIKE YOU HVE SOME CONCERN. THATS ALL A BIG LIE! BIG SCAMMERS!

Review
#1686408 Review #1686408 is a subjective opinion of poster.
Pros
  • Low prices
  • Easy to use
Cons
  • Need to put company logo on shipment
Reason of review
Good quality
Tags
  • Good Products
4.8
Details
I ordered a Rickenbacker 4003 Bass guitar from Allguitar in china through Dhgate. after a few emails with quick responds with a customer service agent named Abby. I explained exactly what I wanted. They sent me pictures of the bass with every aspect I asked for e.g....
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1 comment
Nadya
#1714282

Thank you for the positive feedback! We are looking forward in doing more business with you! If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1582305 Review #1582305 is a subjective opinion of poster.
4.5
Details
Dhgate review - I’m getting the run around
I have contacted you on this issue already. I accidentally released funds to the seller and said I was satisfied but since I made 2 orders I was confused on which seller was which. Let me know your decision on what to do. Coils are defective from Good Good or ecig.
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1 comment
Nadya
#1713719

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1578903 Review #1578903 is a subjective opinion of poster.
5.0
Details
I having got my packet need my packet
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1 comment
Nadya
#1660174

Hi ExhaustedSaurian617, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1490027 Review #1490027 is a subjective opinion of poster.
5.0
Details
l ordered an item and i haven't yet received the item and it shows on the account that it has been received. And the date l was supposed to was 10/10/18 since then i haven't hear from you and i tried to reach you guys. thank You. would like to hear from you my phone...
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1 comment
Nadya
#1580256

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1379507 Review #1379507 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
5.0
Details
Shoes hasnt came in yet and i dnt hve tracking number Shrug
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3 comments
Nadya
#1556601

Hi SympatheticGlassLizard970, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1348476 Review #1348476 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.6
Details
I purchased a watch from DHgate and it arrived in good time. The product was exactly as shown on the website, and it was overall a very good experience. I would recommend DHgate for buying watches. I do not know about any other products, but they do have a good range...
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1 comment
Nadya
#1515735

Hi FALSEMonteIberiaEleuth596,Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.Regards,RianeCustomer Service CenterDHgate.com

Review
#1297554 Review #1297554 is a subjective opinion of poster.
Product
Watch
Pros
  • That the product looked exactly as shown on the website
  • And that it arrived in good time
Reason of review
Good quality
Tags
  • Good Quaility
5.0
Details
Got my jersey fast - loved it! It came faster than I expected, and the quality of the product that I received was great as well! I experienced no issues when reaching out to dhgate and seeing what the status of my order was, and also they responded very quickly when I...
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1 comment
Nadya
#1496082

Hi HiddenKingPenguin.,Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com.

We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/Regards,RianeCustomer Service CenterDHgate.com

Review
#1273441 Review #1273441 is a subjective opinion of poster.
Product
Jersey
Pros
  • Great item and fast shipping
Cons
  • Lack of english support
Reason of review
Fair pricing
4.5
Details
I think the quality and customer service is great. Generally I have only bought singular, individual items. I can't speak for their quality as a bulk supplier. However, every order I made has arrived fine and been exactly as described or pictured. Be careful and read...
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1 comment
Nadya
#1474874

Hi ChildlikeSparrow,Thank you for taking time to purchase on the site! We are looking forward in doing more business with you!Here is the good news, we have created DHgate Customer Service facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.Regards,RianeCustomer Service CenterDHgate.com

Review
#1246717 Review #1246717 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Great daily deals
  • Multi-language
  • Qualitty
Cons
  • Some things only available in bulk
  • Slow shipping sometimes
  • Sometimes difficult to search correctly
Reason of review
Good quality
Tags
  • legit
  • Wholesale
  • Glassware

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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Latest Question

Dhgate Questions
4.7
Details
I cant book my product doue to problem with my card but it has no problem
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3 comments
Anonymous
#1465029

I keep getting an email that my order has cancelled after verifiction and ordering with my credit cards ...all three ...Master Visa Amex. I have the cards on my DH Gate account with orders in my cart but can't purchase any.

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Review
#1234084 Review #1234084 is a subjective opinion of poster.
Reason of review
Problems with payment