I’m trying to get help from DHGATE to unlock my account but to no avail

No response from DHGATE in helping me to unlock my account!!! Ive tried to rest my password but informed me its locked for safety reasons.
View full review
1 comment
#2273054

Hello I understand you can't login to your account and I am here to help you. May I know what error message did you encounter when you try t olog in to your account? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

ID
#4120656 Review #4120656 is a subjective opinion of poster.
Location
Del Rio, Texas

To find out when I was going to receive my items. I have received the items now.Thanks.

I was expecting to get an acknowledgement of purchase and the expected date to get my item. There was no correspondence after the purchase. This was unusual compared to other internet websites where I purchase items. Those other sites would acknowledge the transaction immediately, provide receipt, tracking number if applicable, and other relevant information. No receipt was provided but you are asking me to provide proof of purchase in the review. That doesnt make sense. Thanks.

User's recommendation: This company appears to be alright, but need to communicate with customers. I would recommend them, because I received my purchased item very fast.

View full review
2 comments
#2267448

HI, We are glad to know you already received your order and is satisfied with it. Thank you as well for leaving this positive comment here. Thank you for your business with DHgate.com

#2267196

Hello! I understand you are concerned about the status of your order and I am here to help you.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

View more comments (1)
ID
#4088554 Review #4088554 is a subjective opinion of poster.
Location
Houston, Texas

Nobody solved my issue I didn’t received my courier please contact me via phone 873288****