Rating: 4 Stars Clear all filters (349 of 2693 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Dhgate review: Foreign exchange fees

4.2
Details
I've been trying for over a month to be refunded my foreign transaction fees on items that were cancelled. I've contacted DHgate several times by email regarding this issue but no response.
View full review
Review
#1706587 Review #1706587 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$341
Preferred solution
Foreign exchange fees refunded for orders that were cancelled. The total I paid was $341.90 but was never refunded my foreign exchange fees for cancellations. I've submitted the order numbers I paid fees on previous but can resubmit the orders again.

Dhgate review in Brest, Brittany: Nivceg

4.4
Details
dfvwvwcxv fsdgs dqf sdf gv fgv rdg vdg swd gvsdg dv
View full review
Review
#1648918 Review #1648918 is a subjective opinion of poster.
4.4
Details
I have texted seller over several days and he doesn’t appear to acknowledge the bad coils I’m sending a photo the video won’t upload for some reason. I’m willing to send it another way. It appears to be a manufacturing error with the gaskets. I had someone in the...
View full review
1 comment
Nadya
#1713718

Hi BrownSpinyDogfish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1578174 Review #1578174 is a subjective opinion of poster.
Pros
  • Good price
  • Huge product selection
Reason of review
Bad quality
Loss
$180
Preferred solution
Let the company propose a solution
Tags
  • Vape
4.4
Details
The seller responded but asked me again to explain when my text from days back explained everything in great detail. I don’t want to close this case until I get resolution. I want to know your policy on defective items. I added the video I can’t tell if it uploaded...
View full review
1 comment
Nadya
#1712401

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1578146 Review #1578146 is a subjective opinion of poster.
3.8
Details
stick to sellers that offer DHL delivery service ePacket sucks
View full review
1 comment
Nadya
#1647694

Hi AccurateDuskyDolphin674, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1471634 Review #1471634 is a subjective opinion of poster.
Pros
  • Wide variety of products
Cons
  • Everything being closed for a whole month for a festival
Reason of review
Fair pricing
4.0
Details
No one never email or send messages to me I need my refund
View full review
1 comment
Nadya
#1607589

Hi VoicelessZebra779, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1412441 Review #1412441 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
4.0
Details
I didnt receive my package as promise to be delivered last friday november 17,2018.
View full review
1 comment
Nadya
#1600583

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1403666 Review #1403666 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
4.0
Details
It happened early this morning
View full review
1 comment
Nadya
#1596897

Hi FrivolousJellyfish968, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1398863 Review #1398863 is a subjective opinion of poster.
Reason of review
Order processing issue
4.2
Details
Dhgate review - Sneakers
My name is Christopher bell and I ordered some red and white Jordan 11 and I never got the when will I receive them
View full review
1 comment
Nadya
#1592891

Hi Christopher, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1393361 Review #1393361 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions
3.8
Details
Dhgate review - 2 items sent to wrong address
Dhgate review - 2 items sent to wrong address
I ordered too packages on DH gate the tracking shows they were delivered to different addresses in different states. Order numbers are 378323241 and 378229681
View full review
2 comments
Nadya
#1589374

Hi SugaryCuscus, We understand that your orders were delivered to different addresses, we are here to assist. For this case, we suggest that you open dispute for both orders that way you can formally request refund or a reshipment item to be sent instead.

Here's how you can open a dispute for your order: 1) Click "My DHgate " on the upper right corner of the page. 2) Click “My Orders" 3) Search for your order number.

4) Click the link "Return&Refund" at the right side of the order. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Blu Customer Service Center DHgate.com

View more comments
Review
#1390058 Review #1390058 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery