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Resolved: Dhgate review: Checking about my order

3.0
Details

Update by user Nov 19

Please call me

Original review posted by user Nov 19

I don’t know When my order is going to be delivered
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1 comment
Nadya
#1779593

Hi TheseCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Resolved
Review
#1711413 Review #1711413 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Especially details
  • Especial details
Cons
  • Not enough information
Reason of review
More information
Loss
$37
Preferred solution
Deliver product or service ordered
Tags
  • Plus Size

Dhgate review in Salt Lake City, Utah: Lost jersey

2.6
Details
I ordered two jerseys two weeks ago and they are still not here
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1 comment
Nadya
#1779592

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711188 Review #1711188 is a subjective opinion of poster.
Service
Dhgate Shipping Service
3.3
Details
Dhgate review - Because i want my money back
Dhgate review - Because i want my money back
The person who supposed to sell me the purse is a scammer because I’ve bought items from that site before and it never took THIS long to receive my things plus a person in the comments said they had been scammed as well.
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3 comments
Nadya
#1776912

Hi EmptyHaddock902, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1707305 Review #1707305 is a subjective opinion of poster.
Product
Dhgate Bag
Pros
  • Website overall
Cons
  • Slow shipping sometimes
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Full refund
Tags
  • Crooks And Scammers

Dhgate review: See my order

3.3
Details
I cant contact you because you dont have a phone number i like to see my orders but your app told me my email not exist and i look everywhere for a costumer service phone number and looks like you dont have one also its a issue with your app because when im look at the product i like to buy the page re-start from the begining so please if you have a phone number please provide it to me because i like to buy more staff with you a lot more but if this continue im gonna look for a other company
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1 comment
Nadya
#1771252

Hi VioletUguisu821, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1696336 Review #1696336 is a subjective opinion of poster.
Pros
  • Discounts
Cons
  • No response on messages
  • Poor customer service and refund policy
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
3.0
Details
Dhgate review - Shipping and order
My order was delivered in GA and my shipping address is in Las Vegas
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1 comment
Nadya
#1762429

Hi BelovedSeaUrchin582, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1680287 Review #1680287 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Great price
Cons
  • Poor customer service
  • Horrible customer service
  • Shipping and delivery
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Resend in expedited shipping for no cost since it was y'all fault
Tags
  • Seller Communication
2.6
Details
Dhgate review - Really bad
Dhgate review - Really bad
Dhgate review - Really bad
Hi I’m Sílvia totter Im place in order 3months ago I never receive every week request help from customer service to contact the seller I need my refund money
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1 comment
Nadya
#1757025

Hi Sylvia, We checked your orders and these were already closed. There were no disputes opened within 30 days after this was completed.

We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you *** Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don’t agree to refund, we cannot operate for you too. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page.

2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1670935 Review #1670935 is a subjective opinion of poster.
Product
Dhgate Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund

Dhgate review in District 10, Maryland: Dissapointed with the hdgate website

2.7
Details
DH gate rejects payments for the products in the US. I guess it is controlling the businesses who are selling on their website to chose the payment in currencies that is preferable for DH gate. It is disappointing that things can not be simplified and it freezes when you try to purchase or write an assessment. Thank you.
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Review
#1599262 Review #1599262 is a subjective opinion of poster.
Product
Dhgate Marketplace
Cons
  • Difficult to purchase through their website
Reason of review
Problems with payment
Loss
$500
Preferred solution
Deliver product or service ordered
2.8
Details
ordered two items and one does not work. have contacted dh gates and seller by email and no answer!
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1 comment
Nadya
#1662586

Hi SociableElectricEel, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1493233 Review #1493233 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Prices
Cons
  • Not standing behind refiunds
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Not Getting Refund
2.7
Details
Just tell your credit card company that you never received your order and you cannot reach the vendor. Plus you can actually talk to DHgate online. I did it and it did not do much but it did happen
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1 comment
Nadya
#1631799

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1449622 Review #1449622 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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Dhgate Questions
3.4
Details
Dhgate review - Yeezys
I ordered my grandson a pair of yeezy shoes. It took a long time to get them. I didn’t realize they were knockoffs. They are nice and did comparison on you tube and there is no way anyone would ever know. Still.....at no time did it say fake by company...a few weeks...
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1 comment
Nadya
#1627001

Hi DoubleSnowshoe, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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#1443708 Review #1443708 is a subjective opinion of poster.
Product
Shoes
Reason of review
Not as described/ advertised