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I cant order | Dhgate review

2.4
Details
Its doesnt let me order
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1 comment
Nadya
#1813837

Hi Saif, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1769699 Review #1769699 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • I love customer service
Cons
  • Small discount
Reason of review
Poor customer service
Tags
  • Fast Delivery

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't order from them period | Dhgate review from Philadelphia, Pennsylvania

1.6
Details
Don't order from them period - Dhgate review
Don't order from them period - Dhgate review
I ordered 3 bridesmaids dresses and wat they sent me wasn't wat i ordered color all wrong now I suppose to get my refund I sent the dresses back awhile ago and it's been over 2 weeks and no refund then I paid 85 dollars to send it back and they say they can't give me all my money for send back but I paid 90 something dollars for them to send it to me so why you can't give me all that I paid. I say don't order from them because either you won't get all your money back or they will put you through a run around I'm so tired my wedding planning supposed to be something happy well thanks DHGATES for nothing I guess the dresses still didn't get to you all
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2 comments
Nadya
#1800399

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
#1801100
@Nadya

najeanbrennanblack7@gmail.com

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Review
#1752766 Review #1752766 is a subjective opinion of poster.
Service
Dhgate Customer Care

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Verified Reviewer

Item received as damaged | Dhgate review

1.8
Details
I reached out to the seller about my item.Still no action has been taken. So at this point I am requesting a refund.
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2 comments
Nadya
#1800406

Hi Claud, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Anonymous
#1801130
@Nadya

Email hskp@hamptoncb.com order number 3164739564 my name isn,t claudia its Shanika

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Review
#1751156 Review #1751156 is a subjective opinion of poster.
Product
Dhgate Mobile Application
Pros
  • Product list
Cons
  • Slow delivery times
  • Customer service in emails
  • Given the runaround
Reason of review
Poor customer service
Loss
$257
Preferred solution
Full refund
Tags
  • slow support
  • Rippers And Scammers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have not received my order: fgsdtrr85 | Dhgate review

1.7
Details
I have not received my order: fgsdtrr85 - Dhgate review
I have not received my order fgsdtrr85
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1 comment
Nadya
#1785494

Hi ImportantNeapolitanMastiff193, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1722666 Review #1722666 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • I can not get a response from the seller
Reason of review
Order processing issue
Loss
$27
Preferred solution
Deliver product or service ordered
1.8
Details
Avoid them - Dhgate review
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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1 comment
Nadya
#1778953

Hi RespectfulZebra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • Customer service is automated and dosent understand you
  • You get junk then seller closses there site
  • Being scammed by seller
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No proper dispute mediation, sub-par service | Dhgate review

1.9
Details
No proper dispute mediation, sub-par service - Dhgate review
No proper dispute mediation, sub-par service - Dhgate review
No proper dispute mediation, sub-par service - Dhgate review
No proper dispute mediation, sub-par service - Dhgate review
I'm checking the dispute now and it says you have been refunded $10, which is in actuality only $3, as dhgate decided to split that to $3 and returning the coupon which is a mockery as I spent $56. I HAVE NOT AGREED TO THIS AMOUNT. I request full refund.I provided the clear evidence of low quality counterfeit that I received. Please response as soon as possible, this is unacceptable.
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Review
#1703671 Review #1703671 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Poor service
  • Dispute is not handled properly
  • No response on messages
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
  • Counterfeit
  • Not A Full Refund
  • Poor Service
2.0
Details
I can not get a comfirmation on my order. I placed it yesterday
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1 comment
Nadya
#1774145

Hi PessimisticLion515, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1702038 Review #1702038 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate wanted a photo of all my cedit cards

1.8
Details
Tried to vomplete seversl orders and contacted customer service. Not s live person. Who asked me to make a photo copy of all 4 cards i tried to use front and back. Seems suspicous to me
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1 comment
Nadya
#1773709

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1701773 Review #1701773 is a subjective opinion of poster.
2.3
Details
this company is designed to scam people into purchasing items and keep the money for weeks then give only one option for disputre. it is to send money back. think about this. tens of thousands of people buy from DHgate. DHgate charges credit card a low price of $20.00...
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3 comments
Lakeesha
#1767959

ITS JUST A WAIST OF TIME AND MONEY DHGATE IS A SCAM WEBSITE

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Review
#1688745 Review #1688745 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Problems with payment

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

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Latest Question

Dhgate Questions
1.5
Details
Find another site please! - Dhgate review
Find another site please! - Dhgate review
Find another site please! - Dhgate review
They sent me the sample...it was perfect! Ordered 7 more dresses (US$700)...HORRIBLE! Nothing like what I ordered and DH Gate is not helping with fixing this matter. Clearly they side with the supplier in a blatantly incorrect and unfair transaction. Look at the...
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8 comments
Anonymous
#1775071

Did you get your. Money back? If not, fill out a complaint with the federal trade.

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Review
#1677400 Review #1677400 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Cheap
Cons
  • Compensation issues
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • bad service