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Dhgate review: I have not received my order: fgsdtrr85

1.7
Details
Dhgate review - I have not received my order: fgsdtrr85
I have not received my order fgsdtrr85
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1 comment
Nadya
#1785494

Hi ImportantNeapolitanMastiff193, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1722666 Review #1722666 is a subjective opinion of poster.
Cons
  • I can not get a response from the seller
Reason of review
Order processing issue
Loss
$27
Preferred solution
Deliver product or service ordered
1.8
Details
Dhgate review - Avoid them
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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1 comment
Nadya
#1778953

Hi RespectfulZebra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • Being scammed by seller
  • You get junk then seller closses there site
  • Customer service is automated and dosent understand you
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever

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Verified Reviewer

Dhgate review: No proper dispute mediation, sub-par service

1.9
Details
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
I'm checking the dispute now and it says you have been refunded $10, which is in actuality only $3, as dhgate decided to split that to $3 and returning the coupon which is a mockery as I spent $56. I HAVE NOT AGREED TO THIS AMOUNT. I request full refund.I provided the clear evidence of low quality counterfeit that I received. Please response as soon as possible, this is unacceptable.
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Review
#1703671 Review #1703671 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No solution for issues raised
  • Fake low quality items
  • Dispute is not handled properly
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
  • Counterfeit
  • Not A Full Refund
  • Poor Service
2.0
Details
I can not get a comfirmation on my order. I placed it yesterday
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1 comment
Nadya
#1774145

Hi PessimisticLion515, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have not received an order number, please provide us the following: 1. First 6 and Last 4 digits of the card used 2. Transaction Amount 3. Transaction Date 4.

Card holder's Name 5.

Screenshot of charge from DHgate Please make sure to provide the correct and complete information so we can trace the payment and provide a resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1702038 Review #1702038 is a subjective opinion of poster.
Reason of review
Order processing issue

Dhgate wanted a photo of all my cedit cards

1.8
Details
Tried to vomplete seversl orders and contacted customer service. Not s live person. Who asked me to make a photo copy of all 4 cards i tried to use front and back. Seems suspicous to me
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1 comment
Nadya
#1773709

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1701773 Review #1701773 is a subjective opinion of poster.
2.3
Details
this company is designed to scam people into purchasing items and keep the money for weeks then give only one option for disputre. it is to send money back. think about this. tens of thousands of people buy from DHgate. DHgate charges credit card a low price of $20.00...
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3 comments
Lakeesha
#1767959

ITS JUST A WAIST OF TIME AND MONEY DHGATE IS A SCAM WEBSITE

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Review
#1688745 Review #1688745 is a subjective opinion of poster.
Product
Dhgate Marketplace
Reason of review
Problems with payment
1.5
Details
Dhgate review - Find another site please!
Dhgate review - Find another site please!
Dhgate review - Find another site please!
They sent me the sample...it was perfect! Ordered 7 more dresses (US$700)...HORRIBLE! Nothing like what I ordered and DH Gate is not helping with fixing this matter. Clearly they side with the supplier in a blatantly incorrect and unfair transaction. Look at the...
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8 comments
Anonymous
#1775071

Did you get your. Money back? If not, fill out a complaint with the federal trade.

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Review
#1677400 Review #1677400 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Cheap
Cons
  • Compensation issues
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • bad service
1.5
Details
Seller published 37days guaranteed delivery and DHGate site publishes a resolution process that makes you feel they cover you. The reality is that the seller can change the ship date and DHGate shield themselves behind this new date. In addition the seller removed his...
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1 comment
Nadya
#1755507

Hi SuddenPersian, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1667595 Review #1667595 is a subjective opinion of poster.
Cons
  • Seller lying about delivery
  • No back from dhgate
  • How easy it was for them to keep my money
Reason of review
Poor customer service
Loss
$18
Preferred solution
Full refund
Tags
  • Customer Service Is Non Existant
2.1
Details
Ordered 5 phones from one distributor, supposed to be unlocked, NONE WORK! some even have fake properties! Now I'm getting an access denied screen anytime I try to upload video evidence. I have very unhappy customers and now makes me look bad so currently repaying...
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1 comment
Nadya
#1727600

Hi WavyGeoffroysTamarin278, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1613894 Review #1613894 is a subjective opinion of poster.
Product
Cell Phone
Pros
  • I liked how affordable the products are
Cons
  • No response from the seller
  • Some communication from vendors regarding products
  • Items not as described
Reason of review
Damaged or defective
Loss
$650
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

Dhgate Questions
2.1
Details
Scammed by Dhgate
Scammed by Dhgate
Scammed by Dhgate
Scammed by Dhgate
I ordered a pair of basketball shoes on dhgate for €35,34. What I received was a pair of damaged shoes with holes in them (the inner material of the tongue was sticking out). After opening a dispute and later escalating the case dhgate gave me two options: keep the...
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1 comment
Nadya
#1721938

Hi RuralCapybara, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1599416 Review #1599416 is a subjective opinion of poster.
Pros
  • Low prices and the diversity of products
Cons
  • Low quality products and bad customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • bad service
  • Dhgate Scam