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Resolved: Dhgate review: Checking about my order

3.0
Details

Update by user Nov 19

Please call me

Original review posted by user Nov 19

I don’t know When my order is going to be delivered
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1 comment
Nadya
#1779593

Hi TheseCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Resolved
Review
#1711413 Review #1711413 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Especially details
  • Especial details
Cons
  • Not enough information
Reason of review
More information
Loss
$37
Preferred solution
Deliver product or service ordered
Tags
  • Plus Size

Update by user Oct 22

It not resolved the seller changes his mind because i would not change my review.

Update by user Oct 22

Yesterday the seller text me and said he will, but he wanted me to give him a good review i told him once he return my money, then i told him i would revise, (yea right).This morning he...

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Resolved
Review
#1658170 Review #1658170 is a subjective opinion of poster.

Update by user Feb 13

Keep on and got it all refund at end now WISH will not let me report Wrong item sent

Original review posted by user Jan 14

I have order 12 items now and 6 off them have gone to someone else all over England and I have had a refund for 5 just waiting for the rest to come sent emails to seller to find out...
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2 comments
Nadya
#1631246

Hi QuietAiredaleTerrier, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Resolved
Review
#1448223 Review #1448223 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Dhgate review - Sent to wrong address
Dhgate review - Sent to wrong address
Dhgate review - Sent to wrong address

Update by user Jan 16

Got full refund now waiting for next refund

Original review posted by user Dec 17, 2018

DH Gate I have orded 5 items from then waited over 4 weeks when look at tracking thay have sent them to all different address so be where !!!!
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1 comment
Nadya
#1616029

Hi QuietAiredaleTerrier, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Resolved
Review
#1426199 Review #1426199 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund
Tags
  • Dishoest

Update by user Dec 11, 2018

I don't want this review up and don't want to harp on this anymore

Original review posted by user Dec 10, 2018

I'm trying to delete my account my registered email is andreaj2184@gmail.com the reason I wont my account closed is because I wont do any future buying with this site.
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1 comment
Nadya
#1610799

Hi HighfalutinHumpbackWhale, Please send an email to manager@dhgate.com and request to have your account closed. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Resolved
Review
#1419545 Review #1419545 is a subjective opinion of poster.
Product
Dhgate Account
Reason of review
Poor customer service
1.0
Details
Dhgate review - THIEVES
Dhgate review - THIEVES

Update by user Nov 02, 2018

The issue was resolved via Netspend. They refunded the stolen funds. I will NEVER purchase anything via DHgate again.

Original review posted by user Oct 03, 2018

I ordered a wig and the payment of $260.24 was accepted. 3 days later a mysterious charge appeared on my card for $269.35 from DHgate. I spoke online to...
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1 comment
Nadya
#1574514

Hi UncomfortableLemur134, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

Resolved
Review
#1372017 Review #1372017 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$269
Preferred solution
Full refund
3.0
Details

Update by user May 31, 2018

I sent email for custumer service and they help me and the money return to me

Original review posted by user May 01, 2018

I order items from dhgate and not arrived and the seller always say that in transit After 90 days i cant do refund dispute and the seller not reply to me So i lost my money 25.75 dolars
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1 comment
Nadya
#1474130

Hi FineSomali,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

Resolved
Review
#1244898 Review #1244898 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
4.7
Details
Dhgate review - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate review - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate review - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate review - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Good morning. I have had to open a dispute because the product has a serious manufacturing defect. The camera does not fit in the space that corresponds so cuz of that is impossible to focus and, therefore, the casing after installed leaves me as a result a cellphone...
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2 comments
Malyssa
#1380383

Everything solved, DH Gate redound the money in the term of two weeks. I’m really pleased cuz as a costumer I know that I’ve support.

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Resolved
Review
#1103161 Review #1103161 is a subjective opinion of poster.
Product
Iphone 6S Cell Phone Case
Pros
  • Wide offer and good customer service
  • That the time protection is long
Cons
  • Waiting
Reason of review
Damaged or defective
Loss
$29
Preferred solution
Let the company propose a solution

Resolved: Dhgate review: Store suixinruyi126

I have paid to the store Suixinruyi126 U$$D 70, the document number is 5123289,this document is called "boleto" in portuguese. When I made the payment I did as another user, but I can't remember the user and the password. The thing is, I've been sending messages to this store, got no answer and the page of the product was take of. Please, I need help to get my money back. If you help me to remember the account I did the buy I can show the number of the order. My Cellphone number is +5511980185872, my name is Andr. I'm from Brazil. I'd like to get a return. thanks. Thank you.
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1 comment
Nadya
#1363309

Hi andremosi!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Resolved
Review
#1091476 Review #1091476 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Latest Question

Dhgate Questions
4.1
Details
I made a purchase on DHgate a few days ago, but the seller still has not answered me about the tracking code that does not work. It has already been 10 days for the code to work and so far I have not heard from the seller about the problem. Eese was not the first...
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1 comment
Nadya
#1339260

Hi stephany_teia!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Resolved
Review
#1058549 Review #1058549 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Unusual seller
Reason of review
Problem with delivery
Tags
  • Unusual Seller