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Resolved
I'm trying to delete my account my registered email is andreaj2184@gmail.com the reason I wont my account closed is because I wont do any future buying with this site.
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Company wrote 0 private or public responses to the review from Dec 10.
Dhgate2014
Dhgate2014

Hi HighfalutinHumpbackWhale, Please send an email to manager@dhgate.com and request to have your account closed. If you have any other question, please do not hesitate to cont...

#1419545
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Resolved
Dhgate - THIEVES
Dhgate - THIEVES
I ordered a wig and the payment of $260.24 was accepted. 3 days later a mysterious charge appeared on my card for $269.35 from DHgate. I spoke online to a live rep who was totally unhelpful. First she asked for a non-existent Transaction ID and even after I sent bank...
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Company wrote 0 private or public responses to the review from Oct 03.
Dhgate2014
Dhgate2014

Hi UncomfortableLemur134, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolutio...

1.0
I didn't like
  • Customer service
#1372017
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Resolved
I order items from dhgate and not arrived and the seller always say that in transit After 90 days i cant do refund dispute and the seller not reply to me So i lost my money 25.75 dolars
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Company wrote 0 private or public responses to the review from May 01.
Dhgate2014
Dhgate2014

Hi FineSomali,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your co...

3.0
#1244898
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Resolved
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Dhgate - Product with a serious manufacturing defect. Waiting for seller's answer about it.
Good morning. I have had to open a dispute because the product has a serious manufacturing defect. The camera does not fit in the space that corresponds so cuz of that is impossible to focus and, therefore, the casing after installed leaves me as a result a cellphone...
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Company wrote 0 private or public responses to the review from Sep 20, 2017.
FabioAndresGalvis
FabioAndresGalvis

Everything solved, DH Gate redound the money in the term of two weeks. I’m really pleased cuz as a costumer I know that I’ve support.

Dhgate2014
Dhgate2014

Hi FabioAndresGalvis!We checked your account and found order 340897502. We can see that you have already opened a dispute. At the moment, there are no agreements reached yet ...

4.7
Guangzhou, Guangdong
I liked
  • Wide offer and good customer service
  • That the time protection is long
I didn't like
  • Waiting
#1103161
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Resolved
I have paid to the store Suixinruyi126 U$$D 70, the document number is 5123289,this document is called "boleto" in portuguese. When I made the payment I did as another user, but I can't remember the user and the password. The thing is, I've been sending messages to...
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Company wrote 0 private or public responses to the review from Aug 23, 2017.
Dhgate2014
Dhgate2014

Hi andremosi!Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your con...

#1091476
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Resolved
I made a purchase on DHgate a few days ago, but the seller still has not answered me about the tracking code that does not work. It has already been 10 days for the code to work and so far I have not heard from the seller about the problem. Eese was not the first...
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Company wrote 0 private or public responses to the review from Jun 09, 2017.
Dhgate2014
Dhgate2014

Hi stephany_teia!Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your...

4.1
I didn't like
  • Unusual seller
#1058549
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Resolved
I ordered a casual summer shorts color navy blue and size medium on april 04 and wait for almost 2 months to get my shorts delivered. Once a got them i tried them on and shorts where too small for medium size. Color and quality are very good but size is for small...
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Company wrote 0 private or public responses to the review from May 31, 2017.
Dhgate2014
Dhgate2014

Hi heraldez17,Thank you for your feedback. Shipping time depends on the courier that you have selected when making a purchase. If you need the item sooner, we suggest that you...

4.6
I liked
  • Products and prices
I didn't like
  • Search process
#1054353
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Resolved
i have had some vendors use invalid tracking numbers, lie about when sent out, and ignore my messages, even refuse to refund a 2 dollar item. However, when i file a dispute, and they read the email messages, I get my refund. Oh and the whole, guaranteed to arrive in 10...
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Company wrote 0 private or public responses to the review from May 26, 2017.
Dhgate2014
Dhgate2014

Hi,Thank you for your feedback. Let us know if you have any concerns about your orders so that we can immediately assist you in resolving any issue. Please do not hesitate to ...

4.4
I liked
  • Customer service
#1052251
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Resolved
TO CONTINUE ON FROM THE SUBJECT, WE HAVE A PROBLEM. BASICALLY, I RECEIVED BAG, TWO ZIPPERS ARE DEFECTIVE, I FORWARDED PICS TO FENDER AND SINCE SUCH NOTHING, NO WORD - IGNORED AND I WILL NOT ACCEPT THIS FROM ANYONE. SO AM FORCED TO TAKE THIS TO THE NEXT LEVEL; TO WIT...
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Company wrote 0 private or public responses to the review from May 17, 2017.
Dhgate2014
Dhgate2014

Hi JMIGNYC,We understand the importance in getting your refund. Please provide the order number so that we can check the order details and see how we can assist you in getting...

4.5
Product
I liked
  • Good selection
I didn't like
  • Games played with after care they got my money so thats it not
#1048355
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Contact Dhgate

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
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Resolved
Since one week the site DHGate is unreachable from Italy. Why? I can't reach from web browser, from app on iPad and from smartphone. I changed a lot of PC, tablet and phoned and result is the same. What's appended? I have some order and I can't reach the seller or view...
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Company wrote 0 private or public responses to the review from Apr 11, 2017.
Dhgate2014
Dhgate2014

Hi aalle!We apologize for the inconvenience you encountered. Our Technical team has looked into this and they recommended that you contact their internet service provider as w...

aalle
aalle

thank you very much!It works!grazie mille!funziona!grazie del prezioso aiuto

#1032898
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