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1.3
Details
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!

Update by user Oct 01

Says "Golden Goose Goose" BIG mistake! 1.Written in BLUE ink instead of BLACK!!

MAJOR mistake! 2.Sent wrong size!!! Put a STICKER on the sole acting like it was a 35 but it was a 37.

DON'T FIT!!! 3.Defects of light red and light blue ink on shoe, especially by thread....

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7 comments
azulemp
#1767950

it really is the worst website ever

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Review
#1668606 Review #1668606 is a subjective opinion of poster.
Pros
  • Sometimes you almost get what you order
Cons
  • Getting boned by a distributor
  • Did not stand behind buyer guarantee
  • Horrible customer service
Reason of review
Not as described/ advertised
Loss
$119
Preferred solution
Full refund
Tags
  • Missold False Liar Fraud
  • Avonavon Fraudulent Seller
Featured
Dhgate - Refund
Dhgate - Refund
Dhgate - Refund
Dhgate - Refund
Dhgate - Refund
I ordered my chosen wedding dress and specific size.I received a dress that looks nothing like the chosen dress I wanted.
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4 comments
azulemp
#1767970

THATS THE USUAL PRACTICE OF DHGATE THEY ARE JUST SCAMMERS DONT BUY ON THIS WEBSITE

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Review
#1686973 Review #1686973 is a subjective opinion of poster.
Product
Wedding Dress
Pros
  • Variety of product
Cons
  • Fake product photos
Reason of review
Not as described/ advertised
Loss
$388
Preferred solution
Full refund
Dhgate - I got scam
Dhgate - I got scam
Dhgate - I got scam
Dhgate - I got scam
Dhgate - I got scam
Dhgate - I got scam
I ordered sneakers and the company don’t have them and I asked for my money back and they said no. I want to stop payment. Now. Thanks
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1 comment
Dhgate2014
#1756574

Hi ThirstySquirrel606, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1670003 Review #1670003 is a subjective opinion of poster.
Pros
  • Product variation
Cons
  • Given the runaround
Reason of review
Everything I ordered off line to their company it said sold out. Then my friends said do not order with them because they got scam and had to report it to get the money back in full.
Loss
$186
Preferred solution
Full refund
Tags
  • Order Cancellation

Dhgate - No proper dispute mediation, sub-par service

1.9
Details
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
Dhgate - No proper dispute mediation, sub-par service
I'm checking the dispute now and it says you have been refunded $10, which is in actuality only $3, as dhgate decided to split that to $3 and returning the coupon which is a mockery as I spent $56. I HAVE NOT AGREED TO THIS AMOUNT. I request full refund.I provided the clear evidence of low quality counterfeit that I received. Please response as soon as possible, this is unacceptable.
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Review
#1703671 Review #1703671 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No solution for issues raised
  • Poor service
  • Fake low quality items
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
  • Counterfeit
  • Not A Full Refund
  • Poor Service
1.2
Details
Dhgate - Jumpsuit
Dhgate - Jumpsuit
Dhgate - Jumpsuit
Dhgate - Jumpsuit
First of all i got bitten by this company before, i overlooked the first time that didn't refund my money. I can't overlook this time. I order a jumpsuit from them on August 2, paid $111.06. When i receive my jumpsuit it was not the righ size as i explained to the...
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4 comments
Dhgate2014
#1746323

Hi BewilderedCheetah, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1651235 Review #1651235 is a subjective opinion of poster.
Cons
  • Live chat team has no answers
  • Too hard to get customer service
  • Unresponsible sellers
Reason of review
Damaged or defective
Loss
$111
Preferred solution
Full refund
Tags
  • Lying About Service
1.5
Details
Dhgate - Find another site please!
Dhgate - Find another site please!
Dhgate - Find another site please!
They sent me the sample...it was perfect! Ordered 7 more dresses (US$700)...HORRIBLE! Nothing like what I ordered and DH Gate is not helping with fixing this matter. Clearly they side with the supplier in a blatantly incorrect and unfair transaction. Look at the...
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8 comments
Anonymous
#1775071

Did you get your. Money back? If not, fill out a complaint with the federal trade.

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Review
#1677400 Review #1677400 is a subjective opinion of poster.
Product
Dhgate Marketplace
Pros
  • Cheap
Cons
  • Compensation issues
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • bad service
1.0
Details
DHgate supports fakes and awful quality
DHgate supports fakes and awful quality
DHgate supports fakes and awful quality
DHgate supports fakes and awful quality
DHgate supports fakes and awful quality
Order id 346748427 Received bag with GUCCI brand logos and very awful quality: bad threads and stitchings problems, smells toxic and glue, materials and print are not perfect quality as promised by the seller. Item received differs from the product description: seller...
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5 comments
UnlawfulSquirrel285
#1710201

No one deserves a fake. Many people can seriously spoil their reputation by going to study / work / rest with an obvious fake of a famous brand.

There is a big difference between a quality bag with a similar style and a fake with all the logos.

These fake bags are always sold under the guise of original products, without mention of real brand - a clear deception of the buyer! Such a fake object then can neither be donated, nor worn by yourself, nor sold - a solid waste of money in the trash.

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Review
#1244990 Review #1244990 is a subjective opinion of poster.
Product
Gucci Handbag
Pros
  • Fast cs response
Cons
  • Unusual seller
Reason of review
Not as described/ advertised
Loss
$115
Preferred solution
Full refund
Tags
  • Dhgate Dispute
  • Counterfeit
  • Gucci Fake
1.0
Details
Dhgate - HORRIBLE EXPERIENCE, FRAUDULENT SELLERS
Dhgate - HORRIBLE EXPERIENCE, FRAUDULENT SELLERS
Dhgate - HORRIBLE EXPERIENCE, FRAUDULENT SELLERS

Update by user Aug 09

The sellers rip you off! You don’t get the product. You’ll receive a blank envelope or a small plastic packing slip, with a piece of cardboard inside.

Original review posted by user Aug 09

E-mails sent to DHGate “customer service”: Hi Judy, I’m very very upset! This is a fraudulent sale and transaction!...
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3 comments
Anonymous
#1733330

Agree 100%-buyers need to be warned not to deal with these scammers

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Review
#1618127 Review #1618127 is a subjective opinion of poster.
Pros
  • Goods and prices
Cons
  • You do not really want to know
  • Shoddy workmanship
  • Unsaleable merchandise
Reason of review
Problem with delivery
Loss
$115
Preferred solution
Full refund
Tags
  • Refund Policy
  • Rippers And Scammers
2.1
Details
Scammed by Dhgate
Scammed by Dhgate
Scammed by Dhgate
Scammed by Dhgate
I ordered a pair of basketball shoes on dhgate for €35,34. What I received was a pair of damaged shoes with holes in them (the inner material of the tongue was sticking out). After opening a dispute and later escalating the case dhgate gave me two options: keep the...
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1 comment
Dhgate2014
#1721938

Hi RuralCapybara, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1599416 Review #1599416 is a subjective opinion of poster.
Pros
  • Low prices and the diversity of products
Cons
  • Low quality products and bad customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
Tags
  • bad service
  • Dhgate Scam

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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1.0
Details
Shipment to worng address Dhgate mistake
Shipment to worng address Dhgate mistake
it say my Shipment got shipped to ca Hollywood and I live 1138 w woodroof Toledo OH not Hollywood how did they make a mistake like that .. I'm sooo damn disappointed. As you see in photo USPS say where my item was shipped witch is not my address and the other photo is...
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3 comments
azulemp
#1767968

ITS JUST A WAIST OF TIME AND MONEY DHGATE IS A SCAM WEBSITE

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Review
#1687080 Review #1687080 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Prompt delivery
Cons
  • Entire experience wing t runaround cheated and lied to
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Deliver product or service ordered