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Dhgate review: Took my money

1.0
Details
Dhgate review - Took my money
They said I canceled my payment I haven’t canceled my payment I need my money back for I’m gone claim a lawsuit against them. They was supposed to come in December 2nd and I don’t have my money nor my shoes
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1 comment
Nadya
#1785499

HI AdoredBullTerrier, We checked your account and the order you have paid for is 3164875699. This was shipped with tracking number LW226644025CN. You can keep tracking the order here: https://t.17track.net/en#nums=LW226644025CN

Review
#1723173 Review #1723173 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • I want my money sent to dhgate deposited to my account
  • That the product looked exactly as shown on the website
Cons
  • Unsaleable merchandise
  • Took my money
  • Customer dervice and poor product
Reason of review
Problems with payment
Loss
$52
Preferred solution
Full refund
Tags
  • Waste of money

Dhgate review: I have not received my order: fgsdtrr85

1.7
Details
Dhgate review - I have not received my order: fgsdtrr85
I have not received my order fgsdtrr85
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1 comment
Nadya
#1785494

Hi ImportantNeapolitanMastiff193, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1722666 Review #1722666 is a subjective opinion of poster.
Cons
  • I can not get a response from the seller
Reason of review
Order processing issue
Loss
$27
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.2
Details
Dhgate review - Do not recommended anyone to the site
Dhgate review - Do not recommended anyone to the site
Dhgate review - Do not recommended anyone to the site
Dhgate review - Do not recommended anyone to the site
I ordered i winter jacket for my daughter and I got scammed from a seller on the site and my daughters winter jacket went to MO and now the winter jacket I ordered for my son is missing the tracking number is not valid so the site is a target for scammers to take your...
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1 comment
Nadya
#1784636

Hi ChiefPython, We opened a dispute for your order. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

Review
#1721312 Review #1721312 is a subjective opinion of poster.
Pros
  • Easy payment schemes
Cons
  • Seller did not answer questions
  • Item recieved was not as pictured
  • Not shipped and lie about payment not received
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund

Dhgate review in South Plainfield, New Jersey: Did NOT receive package

Dhgate review - Did NOT receive package
Dhgate review - Did NOT receive package
There is no customer service to help! It’s a 50/50 chance you receive merchandise and if you don’t! YOURE NOT GETTING A REFUND!!
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1 comment
Nadya
#1780020

We checked order 3152435890 was already canceled and refunded. Usually, your refund will be completed by your bank within 3-7 working days.

Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD/APPLE PAY/ DISCOVER) to check the record.

Review
#1712346 Review #1712346 is a subjective opinion of poster.
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Dhgate review in Hacienda Heights, California: No, because The company does not resolve my issue.

1.0
Details
Dhgate review - No, because The company does not resolve my issue.
Dhgate review - No, because The company does not resolve my issue.
block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.
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1 comment
Nadya
#1780021

It seems that our Safety Center made some limitations on your account, so there's no option to pay for the order using a credit card. Please send the following to safetycenter@dhgate.com and use an order number as the subject: 1.

Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.

2. Valid ID

Review
#1712089 Review #1712089 is a subjective opinion of poster.
Service
Dhgate Customer Care
1.8
Details
Dhgate review - Avoid them
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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1 comment
Nadya
#1778953

Hi RespectfulZebra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • Being scammed by seller
  • You get junk then seller closses there site
  • Customer service is automated and dosent understand you
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever
3.3
Details
Dhgate review - Because i want my money back
Dhgate review - Because i want my money back
The person who supposed to sell me the purse is a scammer because I’ve bought items from that site before and it never took THIS long to receive my things plus a person in the comments said they had been scammed as well.
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3 comments
Nadya
#1776912

Hi EmptyHaddock902, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1707305 Review #1707305 is a subjective opinion of poster.
Product
Dhgate Bag
Pros
  • Website overall
Cons
  • Slow shipping sometimes
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Full refund
Tags
  • Crooks And Scammers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dhgate review: Cant find account i ordered

Dhgate review - Cant find account i ordered
I con’t not find my order
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Review
#1703943 Review #1703943 is a subjective opinion of poster.
Reason of review
Order processing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dhgate review: No proper dispute mediation, sub-par service

1.9
Details
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
Dhgate review - No proper dispute mediation, sub-par service
I'm checking the dispute now and it says you have been refunded $10, which is in actuality only $3, as dhgate decided to split that to $3 and returning the coupon which is a mockery as I spent $56. I HAVE NOT AGREED TO THIS AMOUNT. I request full refund.I provided the clear evidence of low quality counterfeit that I received. Please response as soon as possible, this is unacceptable.
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Review
#1703671 Review #1703671 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • No solution for issues raised
  • Dispute is not handled properly
  • No response on messages
Reason of review
Bad quality
Loss
$56
Preferred solution
Full refund
Tags
  • Counterfeit
  • Not A Full Refund
  • Poor Service

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Dhgate Questions

Dhgate review: Do not get deceived

1.0
Details
Dhgate review - Do not get deceived
Bought a power drill set real good deal . But when u get a good deal it’s to good to be true. I waited 6 weeks . They said not more then 30 days for shipping. So what happened I live in Maine so they delivered my package to nj . So I told them to send another drill set . I told them 3 times. So what did they do they gave me a refund. Because they play that game they do not understand English. Never again do not listen to there customers. They are not a good co. They are like the scarecrow on the wizard of ozs they have draw for brains.
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2 comments
Nadya
#1774146

Hi PuffySeaTurtle955, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Anonymous
#1774352
@Nadya

Then give me what I ordered instead of refund.

View more comments (1)
Review
#1702322 Review #1702322 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Have good stuff for good price
Cons
  • Wasting my time
Reason of review
Problem with delivery
Loss
$26
Preferred solution
Send. What I ordered
Tags
  • bad site
  • Dhgate Payment