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1.3
Details
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!

Update by user Oct 01

Says "Golden Goose Goose" BIG mistake! 1.Written in BLUE ink instead of BLACK!!

MAJOR mistake! 2.Sent wrong size!!! Put a STICKER on the sole acting like it was a 35 but it was a 37.

DON'T FIT!!! 3.Defects of light red and light blue ink on shoe, especially by thread....

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7 comments
azulemp
#1767950

it really is the worst website ever

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Review
#1668606 Review #1668606 is a subjective opinion of poster.
Pros
  • Sometimes you almost get what you order
Cons
  • Getting boned by a distributor
  • Quality and service
  • Horrible customer service
Reason of review
Not as described/ advertised
Loss
$119
Preferred solution
Full refund
Tags
  • Missold False Liar Fraud
  • Avonavon Fraudulent Seller
1.8
Details
Dhgate - Avoid them
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • Customer service is automated and dosent understand you
  • You get junk then seller closses there site
  • Being scammed by seller
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever

Dhgate - I need to know you already been sending my order I ordered a ring

I order a blue sapphire ring and I haven’t getting information about the other can you let me know when I am going to get it can contact me at+19252789099.
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1 comment
Dhgate2014
#1777883

Hi InexperiencedHerculesBeetle150, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1708933 Review #1708933 is a subjective opinion of poster.
Pros
  • Dh gate good website
  • Very easy to navigate website great prices
  • Good selection
Cons
  • No back from dhgate
Reason of review
Order processing issue
Tags
  • Good Seller

Dhgate - Have Not yet received my order.

Refund me money back please
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1 comment
Dhgate2014
#1777383

Hi OccasionalPiranha711, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1707990 Review #1707990 is a subjective opinion of poster.
Product
Shoedazzle Clothing
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Dhgate - I purchase a woman champion sweatsuit and its to small i need refund or exchange

1.0
Details
Can I get refund from my order it is to small
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1 comment
Dhgate2014
#1777382

Hi TalkativeTiffany784, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1707736 Review #1707736 is a subjective opinion of poster.

Dhgate in Dallas, Texas - To see about my orders

I’m trying to find out about my order an don’t have a clue of who I have to talk to
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1 comment
Dhgate2014
#1777381

Hi StatuesqueCheetah265, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1707690 Review #1707690 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Poor customer service

Dhgate - They are crook!

I have bought 3 pairs of trainers and all I received is an empty envelope!!! Now Dhgate is telling that the seller has to agree for them to refund me! The seller isn’t answering and this is since June!!!
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1 comment
Dhgate2014
#1777380

Hi JoyfulGopher586, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1707534 Review #1707534 is a subjective opinion of poster.
Cons
  • Never arrived no refund
  • Never arrived
  • Not refund my money
Reason of review
Problem with delivery
Loss
$290
Preferred solution
Full refund
Tags
  • Rippers And Scammers
3.3
Details
Dhgate - Because i want my money back
Dhgate - Because i want my money back
The person who supposed to sell me the purse is a scammer because I’ve bought items from that site before and it never took THIS long to receive my things plus a person in the comments said they had been scammed as well.
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3 comments
Dhgate2014
#1776912

Hi EmptyHaddock902, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Review
#1707305 Review #1707305 is a subjective opinion of poster.
Product
Dhgate Bag
Pros
  • Website overall
Cons
  • Slow shipping sometimes
Reason of review
Problem with delivery
Loss
$8
Preferred solution
Full refund
Tags
  • Crooks And Scammers

Dhgate - My package still not here

What can I do bout my package not being on time
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1 comment
Dhgate2014
#1776911

Hi DrearyButterflyFish381, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1706777 Review #1706777 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • No customer support
Reason of review
Poor customer service
Preferred solution
Price reduction

Dhgate - Foreign exchange fees

4.2
Details
I've been trying for over a month to be refunded my foreign transaction fees on items that were cancelled. I've contacted DHgate several times by email regarding this issue but no response.
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Review
#1706587 Review #1706587 is a subjective opinion of poster.
Service
Dhgate Customer Care
Reason of review
Poor customer service
Loss
$341
Preferred solution
Foreign exchange fees refunded for orders that were cancelled. The total I paid was $341.90 but was never refunded my foreign exchange fees for cancellations. I've submitted the order numbers I paid fees on previous but can resubmit the orders again.

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Dhgate in Phoenix, Arizona - Order Not received

I ordered some glasses online from you guys it was suppose to shipped to my address no later then november 1st here it is november 12th and i still haven't recieved my order so i would like my money back i would appreciate if you guys would give me a refund.
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1 comment
Dhgate2014
#1776418

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

Review
#1706265 Review #1706265 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue