DHgate
DHgate Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3986 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Cheap, Price.
Cons: Customer service, Poor customer service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHgate has 2.6 star rating based on 3986 customer reviews. Consumers are mostly neutral.
6% of users would likely recommend DHgate to a friend or colleague.
- Rating Distribution
Pros: Customer service, Cheap, Price.
Cons: Customer service, Poor customer service, Bad service.27% of users think that DHgate should improve its Customer Service.
57% of users say that they won't use DHgate in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use dhgate", "dont order anything at dhgate", "do not order at dhgate.com", "Good", "Can you please remove the restrictions. Thank you".
Most users ask DHgate for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Is DHgate Legit? The Dhgate official website is considered safe to use. But if you have concerns or need more information about the company's services, you can contact the customer service team by phone or email. Getting a response to an email takes two to three business days.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Restricted from dhgate
Hi, I am emailing today because I have just been restricted from DHgate for absolutely no apparent reason. I am not able to even log in to my account, and I have multiple orders with that account which I need to make sure get fulfilled.
I have done nothing that is against DHgate guidelines, and if I have, I would really appreciate it if you could let me know because I will absolutely never do it again.
I just need my account back. Please and thank you.
- Good and fast way to get shoes and clothing
- No good customer service
Preferred solution: I just would like my account back
User's recommendation: Don't use dhgate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want mi money back from a bag
I want mi money back from a bag but I cant open dispute Seller send me a picture of the bag but the bag dont looks at is at all
- Scamming seller send pictures and u dont get the same
Preferred solution: Full refund
Hello Li V Bmw, Good day! Thank you contacting Dhgate about your order concerns.
We understand how you feel when receiving the order. Please contact us through Dhgate's official Facebook site and provide us with the order number so we can check and see what we can do to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller not being fair
Sellers are not providing up-to-date tracking information. At one point, they did, and that was after I had already placed the order well over a month and a half ago.
I started to reach out to ask about any updates that the seller didn't provide until I left a one-star review on the store reviews of the seller. That's when they provided me with the accurate tracking number that I am discovering was sent to the wrong address. I tried reaching out a total of 14 business working days after the package was delivered to the wrong address and still haven't received a reply or a response from the seller. I did a little bit of digging, and within a week's time, I found out that SF Express delivered the package to the wrong address.
I also have the pictures to prove that I never had to edit the mail or shipping address; it was the same as it was, never changed from when I first created my DHgate account.
It looks like the package has been delivered somewhere in the United Kingdom. I am from the United States of America, postal code 29501.
Preferred solution: Deliver product or service ordered
Hello Supleional K, Good day! Thank you for reaching out to DHgate regarding your order concerns.
I understand your frustration about not receiving your order. Please contact us through DHgate's official Facebook page and provide us with the order number so we can check and see what we can do to help.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received order or payment
An order was sent to the wrong address. I was then told that one would be sent to my correct address after the first error.
However, I then received an email stating that the payment had been released, which it has not.
The app is really starting to frustrate me and I am 100% certain that I will not be ordering from it again. This is a complete and utter travesty.
- Prices
- Customer service delivery time
Preferred solution: Full refund
User's recommendation: Avoid the app
Hi , We apologize for any inconvenience caused. For further assistance, please reach out to our customer service directly with additional details such as your order number or account information via this link: https://***/helpbuyer/helpcenter . html#pu1812_helptop-contactUs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a complaint a very serious one
I want somebody to call me back immediately I am tired of talking on chat and I'm tired of messaging I want to talk to somebody because I have had it and I feel like this guy is trying to rip me off please have someone call me 1 74* ***** I have contacted you guys in the Southern numerous times trying to let them know that they obviously lost his package because it said the same thing since the 21st of January and hasn't moved USPS hasn't even received it yet it hasn't even been shipped and I'm really pissed and I want to talk to somebody and I'm tired of getting blown off or told just to wait a little bit longer no I want my stuff or I want my money!!!
Preferred solution: Full refund
Hi , We apologize for any inconvenience caused. For further assistance, please reach out to our customer service directly with additional details such as your order number or account information via this link: https://***/helpbuyer/helpcenter . html#pu1812_helptop-contactUs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount restriction
Ive been a dhgate seller for over 6 years and my account was restricted it says my behavior I havent did anything wrong it might restricted due to me sending items to different addresses because i am a seller I didnt know i was breaking the rules
Preferred solution: Apology
User's recommendation: Nothing
Hello Sheena M Qhl, Good day! Thank you for reaching out to DHgate regarding your Dhgate account concerns.
I understand your frustration for not being able to access the account. To assist you effectively, please provide me with the log in email so I can check and see what I can do to help.
You can contact us through DHgate's official Facebook page and share this information with us there. Regards, Joy Dhgate Customer Service
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAfter charged twice restricted my account
The last time I purchased from DHgate for $611.58, they charged me twice. After that, like a week ago, I couldn't log in to my account anymore.
It showed DHgate restricted my account.
I don't know why, so I was worried that they charged my money twice after that, and they restricted my account, so I called my bank and told them about it, and my bank gave me a new card so I don't have my old card anymore. Here below the picture about I purchased.
Preferred solution: They charged me twice after that restricted my account also my orders are not arrive it so I want my account back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRestrictions on my account.
Hello, DHgate has put restrictions on my account for no clear reason. I have ordered some stuff from my account and I can't get my order number.
Can you please remove the restrictions? My email is: sdk16v4@***.com.
- Very cheap app and has good quality stuff
- You can have a lot of problems that are hard to solve
Preferred solution: restrictions remove of my account.
User's recommendation: Can you please remove the restrictions. Thank you
Hello sarah a Rfd, Good day! We understand how you feel for not being able to access your Dhgate account.
For us to further assist you, please provide us with the log in email so we can check and see what we can do to help. You can contact us through Dhgate's official Facebook site and provide us the information.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBanned account because seller didnt send item
I bought laresar on discount like many others. The seller was trying to force refund by my fault saying the item is out of stock then after this was saying that the item is to big to ship.
Cannot contact with dhgate in this time. After time for shipping ended my account was banned and I ve got mail about refund XD
Preferred solution: Full refund
User's recommendation: DO NOT USE DHGATE
Hello Zarina Xza, Thank you for reaching out to DHgate regarding your order concerns. I understand your frustration about the order being cancelled and for not being able to access your Dhgate account.
To assist you effectively, please provide us with the order number so we can check and see what we can do to help you access your Dhgate account. You can contact us through DHgate's official Facebook page and share this information with us there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I placed an order, but I can't seem to find it and my card was charged. Please contact me at my number: 914********.
Preferred solution: Verified my orde
Hello Nigel W Eyt, Good day! We understand that you are concerned about your order and for me to further assist you, we need the first 6 and the last 4 digits of the card and the amount and date when the order was paid. Please contact us though DHgate's official Facebook site or Dhgate live chat and provide with the information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerValise la fermeture n’es pas bonne
Bonjour, j'ai acheté une valise qui m'a été livrée mais la fermeture ne marche pas. Pouvez-vous m'aider s'il vous plaît ? Merci.
Preferred solution: Valise
Hi , We apologize for any inconvenience caused. For further assistance, please reach out to our customer service directly with additional details such as your order number or account information via this link: https://***/helpbuyer/helpcenter . html#pu1812_helptop-contactUs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Resolved: Have not receive my order
Company fixed the issue and I have been provided with apology. Order was sent but now they want let me order again
No service
Have not received my order refernce number is all i have!can u check the number or do u have a phone number
Dear Urijah, Good day! To assist you better, could you please provide the following information: 1.
Full Name 2. Payment Method: • Credit/Debit Card: First 6 and last 4 digits • Apple Pay: Device account number • Other: Screenshot of the receipt 3.
Payment Amount and Currency 4. Order/Payment Date You can also contact our customer service directly through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: LY617 Problem with Fake Shipping
Company fixed the issue and I have been provided with full refund. They have processed a refund on 31/12/2024.
Not arrived in bank yet as they say will take between 7-15 days, but I believe it will come.
I will update you on arrival. Thank you so much.
So far DHGate have failed to respond to my concern. Seller confirms not shipped item by asking me "do I want them to send out" again!!
I ordered a jacket from this seller.
They do all communication through WhatsApp so that DHGate doesn't see what they are doing. I ordered a jacket and paid for it. Then they don't answer messages, so I cancel the order. They tell me they can provide the jacket and I should cancel the refund.
I cancel the refund. I tell them I want a jacket with a black arm badge. The jacket can have a black or red arm badge. They say they can't get a black badge, so I said okay, cancel the order.
The seller then asks me if they can ship with a red badge. I said, no, don't ship. Then they mark the jacket as shipped. I'm angry and contact them on WhatsApp, asking, 'why did you ship the jacket?' The seller says I can apply for a refund and she will refund me.
I said, 'but you have shipped it!' They give me a fake shipping number in November with the tracking number starting with 'O.' I contact the seller a month later, saying the jacket has not come. The seller gives me a new tracking number beginning with LX. A week later, the tracking remains in the same place. I contact the seller and they tell me to apply for a refund and they will refund me.
DHGate refuses to give me a refund and tells me to wait for delivery. I tried many times to apply for a refund, but DHGate does not allow it for its own reasons. I write to the seller again and say, 'DHGate will not give me a refund, why don't you just give me a refund?' The seller says they can't give me a refund until I request, that they don't get a window! I tell them okay, just post the jacket to test them.
The seller asks me, 'do you want me to post the jacket?' So, you see, they never shipped the jacket. They used false tracking numbers and tricked me into thinking they had posted the jacket. This seller is fraudulent and needs to be taken down. They lie and deceive customers and now as DHGate do not help me, I have to say okay, post the jacket.
Please help stop this bad seller on DHGate from hurting others like me.
Gabrielle Crawford.
- Can get good items
- Some unscrupulous sellers
Preferred solution: Full refund
User's recommendation: Don't use this shop LY617
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
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Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout an order not received
I placed an order a month ago for my husband's birthday, and they didn't have the size, so I agreed to accept the size they offered. However, I still haven't received my order.
Preferred solution: Full refund
User's recommendation: Never shop on this site
Hello Brenda G Pmf, Good day! Thank you for reaching out to DHgate regarding your order concerns.
I understand your frustration about not receiving your order. I checked the order 3451273**** and you have 2 tracking numbers KTD000095090CN / KTD000094905CN and already arrived in the USA. This is the latest update: 2024-10-25 14:04 JFK, Item was released from customs (Chinese: The package has been released from customs) I saw you filed a dispute.
Please do not close the dispute until you receive the order and were satisfied. If not let us know and you can contact us through Dhgate's official Facebook page for time assistance.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upset with seller
I ordered lights from DHgate from a seller. I paid for the lights and they said they were delivered.
However, I never received the lights. I messaged the seller and all they told me was to open a dispute. I want the lights for my business.
What kind of operation is this? Order Number 348********, LED Module Lights, ordered on 10/04/24.
- Inexpensive products and fast delivery
- Horrible customer service
Preferred solution: Full refund
Dear Brian, We apologize for the inconvenience this has caused you. Please provide us your order number and login email address.
That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange me twice
I was paid twice for merchandise and need to ensure this doesn't happen again. As long as I've been, I need to get my money back for my car. My phone number is 864-386-****.
- Non response
Preferred solution: Full refund
User's recommendation: Non
About
,
DHgate.com is a business-to-business (B2B) comprehensive trade solution provider offering one-stop trade services to international buyers who are interested in purchasing directly from China. The company provides its buyers with an efficient and manageable procurement process covering every phase of the international supply chain and streamlining trade channels. DHgate.com is neither a trading company nor a seller, but rather an online business platform where people can purchase directly from China. The company's wholesale e-marketplace offers Chinese manufacturers a great chance to open overseas markets and sell their products directly to international buyers, which are provided with unsurpassed opportunities to resell to stores or individual consumers. DHgate's main target is retailers and resellers but there is no limitation to the number of items bought so anybody can enjoy DHgate products and prices. The corporate office of the company is based in Haidian District, Beijing, China
DHgate is ranked 74 out of 931 in Auctions and Marketplaces category
Canada, Worldwide, USA, Asia, UK, Europe
Dhgate FAQs
Diane Wang is the DHgate’s owner and founder.
The customer service email address for DHgate is service@dhgate.com. You can use this email address to reach out to DHgate's customer service team with any inquiries, concerns, or feedback you may have regarding your orders or any other aspect of their services. DHgate customer service team usually replies within 24 hours of receiving the email; however, if you do not get any response you can send another mail with details of yours and your order.
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Hello Cayden C Tfl, Good day! Thank you for contacting Dhgate about your Dhgate account.
For us to further assist you, please provide us with the log in email so we can check and see what we can do to help. You can also contact us through DHgate's official Facebook page and provide us with the information.