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Verified Reviewer Junior Reviewer

Scammed

DHgate - Scammed
DHgate - Scammed
DHgate - Scammed
DHgate - Scammed
DHgate - Scammed
DHgate - Scammed
DH Gate is one big scam. They let sellers scam buyers then, promise to look into the matter but no results. They're looking after these sellers who don't even dispatch any goods and furnish fraudulent tracking numbers. 13 orders and no goods arrived. User's...
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15 comments
#2188842

"Dear Harald M, Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you did not receive your orders.

Please contact our customer service directly with more details like order number, or your account information through this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1. BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs . That way, we can give you real time assistance you about your concern.

We appreciate your patience and cooperation. Best Regards, DHgate Customer Service DHgate.com"

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ID
#1955097 Review #1955097 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Pros
  • Selection of products
  • Selection and the low prices
Cons
  • No product after payment
Loss
$2800
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Shipping cost

Why is the shipping fee $100.00 to be shipped to the USA. I did not have shipping fee high for my first order

User's recommendation: I need someone to explain why shipping fee is high.

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ID
#4038777 Review #4038777 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

I didn’t get the product :/

1.0
DHgate - I didn’t get the product :/
DHgate - I didn’t get the product :/
I just didnt get the product and I paid 89$ I aint getting it back am I?..,,,..djdisjxjsjxjcjdkxjcndkkdjcndkskcndkskcnf
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1 comment
#2258031

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
ID
#4032895 Review #4032895 is a subjective opinion of poster.
Loss
$89
Preferred solution
Deliver product or service ordered
New Reviewer

I need a refund

DHgate - I need a refund
I cant get anyone over the phone. I need to get my money back is has been over 90 days . I have been emailing the company and the company has not emailed me back

User's recommendation: I am very unhappy with this company.

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1 comment
#2258032

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
ID
#4031051 Review #4031051 is a subjective opinion of poster.
Pros
  • No pros at all
Cons
  • Order looks nice
Loss
$70
Preferred solution
Full refund
New Reviewer

Never for items and says delivered it Texas

1.0
DHgate - Never for items and says delivered it Texas
DHgate - Never for items and says delivered it Texas
I live in Las Vegas and my items say delivered in Texas. There is no one to contact or call. I have no way of getting my items
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1 comment
#2258040

Hi, I understand your worry for your order (3459807727) was sent to a different address But per tracking, the order is still within the allowable time frame for the seller to update the the tracking information. This is your tracking number 92612902410577543445518451.

You can start tracking the order on October 3, 2022. This is the link to track the order:https://t.17track.net/en#nums=92612902410577543445518451 Regards, Customer Service Center

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ID
#4030759 Review #4030759 is a subjective opinion of poster.
Loss
$95
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Shoes does not fit it says size 11 on shoes but fits like a 9.5 now i have shoes that can’t be worn for my son.

DHgate - Shoes does not fit it says size 11 on shoes but fits like a 9.5 now i have shoes that can’t be worn for my son.
shoes i order the Nike Air sharks Vapor max size 11 actually fit like a 9.5 although the shoe says size 11 i need actual size 11 men's or a 12 i need the shoes for my little son that's in school please fix this matter my name is Hezekiah Ashan. 772501****

User's recommendation: keep receipts and get shoes a size larger or two .

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2 comments
#2258044

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
#2257681

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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ID
#4028272 Review #4028272 is a subjective opinion of poster.
Pros
  • Decent shoes
Loss
$71
Preferred solution
Full refund

I want to return an order

DHgate - I want to return an order
DHgate - I want to return an order
I want to return the order because Im not satisfied with the order and they are too big . Please I need my money back

User's recommendation: Nothing.

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2 comments
#2258045

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
#2257684

Hello! I understand you are concerned about the item you received and I am here to help you.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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#4025249 Review #4025249 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer New Reviewer

$1,600 Refund still not processed

1.0
DHgate - $1,600 Refund still not processed
Last year I placed an order for many 3d printers for my printing farm, in hope to start a new company and get things going. The order was just over $6k and was in 5 separate orders. Once I found out it was a scam I contacted dh gate and after almost a month I had...
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3 comments
#2258046

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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#4023205 Review #4023205 is a subjective opinion of poster.
Cons
  • Losing money
Loss
$1600
Preferred solution
Full refund

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Verified Reviewer New Reviewer

I ordered something and my money taken without receipt

DHgate - I ordered something and my money taken without receipt
I go to check my order to make sure that it went through and its saying there was never an order. I check my bank account and the money was definitely taken. I know i put in the correct email and phone number and there is still jo confirmation of my order. I have a screenshot of the order thats said to be recieved but there is nothing in the app and the tracking number seems to not work.
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2 comments
#2258049

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
#2257692

Hello! I understand you are concerned about your order and I am here to help you.

Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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ID
#4023018 Review #4023018 is a subjective opinion of poster.
Loss
$41
Preferred solution
Deliver product or service ordered

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Track order

1.0
No help at all still don't know where my package is at very stressful that what happened just feel like I could have got no more ***
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2 comments
#2258213

345649****

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0 0
#2258050

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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ID
#4019882 Review #4019882 is a subjective opinion of poster.
Preferred solution
Find out where my dress is at

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Verified Reviewer New Reviewer

Missing order

DHgate.com YOU ARE A BUNCH OF *** USELESS *** TO GET HOLD OF. IVE BEEN TRYING, TRYING, TRYING, TRYING & *** TRYING TO GET HOLD OF USE SO I CAN FIND WHERES MY MISSING ORDER OFF THE INTERNET & YOUR *** SHITHOUSE
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1 comment
#2258051

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
ID
#4019717 Review #4019717 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered

Find demintions of bags

1.0
No response to bag dimension size Of mylar cereal bar edible bags. Also is this stuff shipped from China or it's already in. U.S.?
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#2258052

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
ID
#4014070 Review #4014070 is a subjective opinion of poster.
Location
Jackson, Tennessee
New Reviewer

I dont get my order

DHgate - I dont get my order
I have Wait 4 month for my order and now i just sant my money back please and i hope too get a answer son as possible

User's recommendation: God if i get my order our money.

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1 comment
#2258053

Hi, Please provide us with the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.

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0 0
ID
#4012223 Review #4012223 is a subjective opinion of poster.
Location
Goeteborg, Västra Götalands Län

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How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

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Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Billing practices

1.4
They tried to bill my credit card 5 times for the same item I tried to contact them but couldnt get any one on the telephone just a robot
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1 comment
#2255583

Hi. Please provide us with the order number.

That way, I can check the status of your order and I can provide the correct resolution to your concern. If you do not have the order number, I can retrieve it by running the card you used to pay for the order.

With the order number, I can retrieve the login email used when placing the order. So please provide the first 6 and last 4 numbers of your card, the month the order was placed, and the amount of the purchase.

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0 0
ID
#4009280 Review #4009280 is a subjective opinion of poster.
Location
Baltimore, Maryland

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Verified Reviewer New Reviewer

Orders and payments

1.4
I ordered a Bruce Lee action figure on May 3rd. Have not received order or refund from seller igbags. Another unauthorized payment was taken on May 11th, i ordered another Bruce Lee action figure on Sept 2, payment was authorized but still have not received order

User's recommendation: Do not order from this company.

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1 comment
#2255321

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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0 0
ID
#4002249 Review #4002249 is a subjective opinion of poster.
Pros
  • Prices
Loss
$100
Preferred solution
Full refund

Order and delivery service

1.8
Mini Nativity Set arrived without the Nativity. Box was broken and when opened the box was empty Have written several messages with NO response Requested another set or a refund It was $129. No response this is the reason for low scores

User's recommendation: Nervous with lack of response or feedback.

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#2255323

Hello! Can we have the order number so that we can check and see what we can do to help you? Please send an email to customer-support@dhgate.com or contact our live chat; https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=&fbclid=IwAR2VZttHrXuOrhi1BOXeEifLYgH8ZfchDlY0iLnkpR2-CGBFy8G6c0qShhM#pu1812_helptop-contactUs

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0 0
ID
#4001032 Review #4001032 is a subjective opinion of poster.
Location
Fort Collins, Colorado

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