Yosri O

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Remboursement

Madame, Monsieur, Par la présente, je viens vous adresser ma réclamation concernant lachat par erreur de deux articles sur votre site. Le numéro de commande : 319******** En effet jai fait lachat par erreur En conséquence , je vous prie de bien vouloir procéder au remboursement des sommes qui me sont dues de 4613 Je reste à votre entière disposition pour tout complément d'information relatif à ma demande. Dans l'attente d'une réponse favorable de votre part, je vous prie d'agréer, Madame, Monsieur, l'expression de mes sentiments distingués. Cordialement Mr yosri
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Loss:
$46
Pros:
  • Rien
Cons:
  • Il donne pas de solution rapide

Preferred solution: Full refund

User's recommendation: Avoir un moyen rapide de contacts

Daniel E Zbu

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I I got scammed

DHgate - I I got scammed
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I bought a watch from DHgate for one of the sellers he wouldnt contact me the whole time where his watch was that would help me out at all didnt talk to him. He totally ripped me off. I bought a $344 watch and I get a little toy watch thats broken and this is ridiculous man I want a full refund and I cant even get the seller doesnt even call me back when I cant talk to her anything
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Loss:
$344

Preferred solution: Full refund

User's recommendation: Don’t shop here rip off

Chelsey M Jil

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Refund

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DHgate - Refund
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I received an item and the color was not as described. The photo that is displayed for the color red is not red when you receive it. The robe is clearly faded and looks used. The buyer in the chat with us has failed to communicate with me for a dispute. I ended up buying the authentic robe from Versace and you can see the color difference. False advertisement on the true color they are selling. Worst experience ever and I want my full refund for paying $165 dollars for this.
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Pros:
  • Cheaper things
Cons:
  • Risking not receiving what you expected

Preferred solution: Full refund

User's recommendation: Just buy the authentic robe to save all the headache!

1 comment
Nadya Qgj

Hi Chelsey, We apologize for the inconvenience this has caused you. Please provide us your order number and login email address.

That way, we can check the status of your order and we can provide the correct resolution to your concern. You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com

Cheryl B Blv

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Order on your website

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DHgate - Order on your website
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I'm very angry that one of your sellers has scammed me out of $259.36. The seller has provided false information regarding the tracking number with the shipping company DHL and your company needs to do something about the scams that are taking place. Here's the tracking number that is on a confirmation email 143704**** and the carrier is saying it's not valid. Sellers are causing your company to get bad reviews! I would like a call at 281-541-****.
View full review
Loss:
$259
Pros:
  • Show great pictures of lots of different products
Cons:
  • Too many sellers that scam people you cant speak to a live person

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy!

1 comment
Nadya Qgj

Hi Cheryl, I can see here that you filed a credit card dispute on this order. Please contact your bank regarding your refund update. Regards, Customer Service Center DHgate.com

Michael H Kva

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Need a refund

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DHgate - Need a refund
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I have a issue with a seller didnt send my package to my address only thing I received is a missing item notice and I open a dispute and from since trying to chat with the customer care and there is no possible way to do so. Im very upset and I will bring this matter to the law since DHGate has no possible way to contact for an inconvenience.
View full review
Loss:
$51

Preferred solution: Full refund

User's recommendation: Make a very easy possible way to contact a live agent through chat or call

1 comment
Nadya Qgj

Hi Michael, I can see here that you filed a credit card dispute on this order. Please contact your bank regarding your refund update. Regards, Customer Service Center DHgate.com

Kristal C Mzs

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Can’t get a refund or the merchandise

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DHgate - Can’t get a refund or the merchandise
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I placed an order on February 15th, the money was taking out of my account and i never received a tracking number. Instead my whole account was canceled. I had to make another profile and still cant get my money back or merchandise. I have spoken to the seller via email and still nothing.
View full review
Loss:
$95

Preferred solution: Full refund

User's recommendation: Please do not order from Abdul’s from dhgates

1 comment
Guest

The same thing happened to me!! I ordered from a different seller on 3/13.

I tried logging in on 3/29 my whole account is canceled!! Soo upsetting .

Georgina L Ofp

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Trust pilot review response

DHgate - Trust pilot review response
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Hi there I am responding to a dhgate trust pilot review I left my name is Georgia

A representative for your company told me to reach out her name is Nena.

My dhgate profile is

georginalilley91@***.com

And the order I am having issues with is

Order #314******** sandals

Order #314******** hat

Both have been marked with the wrong postal address it doesn't have a door number even though on my profile my full address is there , the third item in my order for delivered fine so I can't see how these haven't. I tried to request a refund for the shoes before they were even shipped out due to them taken so long.

The tracking for the shoes says unknown which looking at trust pilot looks like another complete scam from a co pant called 17work.

And for the hat it clearly states that it was undelivered due to incorrect they put on it via posting - they are trying to claim it has been delivered to me and are refusing a refund.

My profile georginalilley91@***.com

All orders have been removed so when I click on the link via email it says no orders. I can't express my sheer disappointment having only just looked at reviews and seeing so many people experience the same thing this company should be shut down.

View full review
Loss:
$68

Preferred solution: Full refund

queen n Shs

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My card keeps declining

DHgate - My card keeps declining
DHgate - My card keeps declining - Image 2
My card is active so I want to know is my card blocked? Like this is crazy I have money on that card.
View full review
Loss:
$183
Pros:
  • Product availability

Preferred solution: Complete my order

1 comment
Guest

Burhgyler

Mustapha E Gxv

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Money back

DHgate - Money back
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an amount was debited from my account without my permission and I have not ordered anything from you that I find strange, and I have tried to contact you but nothing
View full review
Loss:
$120
Pros:
  • Dhgate customer service team
Cons:
  • Dhgate is not creditting my money to my account

Preferred solution: Full refund

User's recommendation: Mustapha El maskin

Ann W Eyi

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Technical issue

I was totally ripped off on a wedding dress, so I began formal dispute negotiations with the seller. I paid $135.66 for the dress, but they offered me a $20 refund. My concern with DHgate is more technical and it doesn't come up as an option in 24/7 chat dropdown. When I try to reply by clicking the blue "disagree" link, I receive a 404 error message. Therefore, I am unable to respond to the sellers $20 time sensitive refund offer.
View full review
Loss:
$136
Pros:
  • Inexpensive
Cons:
  • Cheap quality poor communication technical issues ripoff

Preferred solution: Full refund

User's recommendation: Understand that the dresses made are not the actual dress. If you don’t trust the visualization of the seller and they aren't fantastic communicators, don't waste your time.

Resolved
Isnino M

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Resolved: Package hasn’t came in months

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DHgate - Package hasn’t came in months
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My order hasnt came in 2 months the tracking information has been updating the same location for the past 26 days and whenever I chat with the seller they say the same thing over and over and nothing changes my login email is isninomberwa16@***.com and my order number is 394506**** please reply
View full review
Pros:
  • Affordable
Cons:
  • Etc
  • Shein
  • Is not professional or advance like amazon

Preferred solution: Deliver product or service ordered

User's recommendation: Keep in mind that this app is not professional and has many bad qualities

Esther S Sal

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Verified Reviewer

No merchandise no money back ordered in feb.2024 it was for my wedding.

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DHgate - No merchandise no money back ordered in feb.2024 it was for my wedding.
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DHgate - No merchandise no money back ordered in feb.2024 it was for my wedding. - Image 3
DHgate - No merchandise no money back ordered in feb.2024 it was for my wedding. - Image 4
Original review Apr 15, 2024
Beware!!! I did not get my order. I will report you to BBB you must give me my money back. I ordered a veil for my wedding on April 13 yes it's past. Please send my money back to my bank. I do not want credit as this is the first experience I've had with your company and choose to stay away. I need to hear from you guys or from this seller to MY email stanton92345@***.com
View full review
Loss:
$76
Pros:
  • Affordable
Cons:
  • No delivery without explanation
  • No seller communication on items
  • Hard to get a hold of real person

Preferred solution: Full refund

User's recommendation: Communication to our emails , prompt refunds, Don't advertise merchandise if your not going to send product.

Fabian S Sdi

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Item delay

DHgate - Item delay
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I bought these two T-shirts two months ago, before New Year. China has not shipped them to me yet, and the shipping time was supposed to be March 27, and so far they have not shipped them to me. I tried many times to send messages, but the seller did not respond. I want to cancel my order and I do not want to deal with this seller who does not respect the customer. I want to return my money. My order number 314********
View full review
Loss:
$70

Preferred solution: Full refund

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How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

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Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Marvin B Aap

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Refund

DHgate - Refund
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False advertising by seller misleading information I need a full refund! Seller was asked if the stones used were moissanite and could pass diamond tester and seller lied to get purchases and redistribute a pintime product being a steel watch on there website as well amazon
View full review
Loss:
$184
Pros:
  • Non right now
Cons:
  • False advertisement misleading information scams

Preferred solution: Full refund

User's recommendation: Don’t purchase from DHgate

Nkiyah O

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| map-marker Winona, Mississippi

Lack of shipping info on product purchase and no communication from seller

DHgate - Lack of shipping info on product purchase and no communication from seller
DHgate - Lack of shipping info on product purchase and no communication from seller - Image 2
I purchased a dress and never got tracking information that worked. I contacted the seller multiple times and they never responded
View full review

User's recommendation: Do not shop with this seller

1 comment
Nadya Qgj

Hi Guest-577****, We apologize for the inconvenience this has caused you. For your order 3169813****, I can see here that the seller is still processing the order for shipment. Shipping deadline is on or before 2024-04-11 You can also contact our customer service directly with more details like the order number, or your account information through this link: https://***/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.CTQ3qQhfF5UfKqU88Xen&resource_id=#pu1812_helptop-contactUs Regards, Customer Service Center DHgate.com

Anais B Kvy

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Verified Reviewer

Missing parcel

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DHgate - Missing parcel
I have not received my order despite it saying it was delivered. The order tracking code is AT32745****CN.
View full review
Loss:
$40

Preferred solution: Deliver product or service ordered

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