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1.3
Details
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!
Dhgate - Worst experience EVER!!!!!

Update by user Oct 01

Says "Golden Goose Goose" BIG mistake! 1.Written in BLUE ink instead of BLACK!!

MAJOR mistake! 2.Sent wrong size!!! Put a STICKER on the sole acting like it was a 35 but it was a 37.

DON'T FIT!!! 3.Defects of light red and light blue ink on shoe, especially by thread....

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7 comments
azulemp
#1767950

it really is the worst website ever

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Most Helpful
Review
#1668606 Review #1668606 is a subjective opinion of poster.
Pros
  • Sometimes you almost get what you order
Cons
  • Quality and service
  • Did not stand behind buyer guarantee
  • Horrible customer service
Reason of review
Not as described/ advertised
Loss
$119
Preferred solution
Full refund
Tags
  • Missold False Liar Fraud
  • Avonavon Fraudulent Seller

Dhgate - Issue with sellers

1.0
Details
Orders never received giving wrong tracking information won’t give refund
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1 comment
Dhgate2014
#1780019

Hi DeliciousHamster, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1712548 Review #1712548 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Dhgate in South Plainfield, New Jersey - Did NOT receive package

Dhgate - Did NOT receive package
Dhgate - Did NOT receive package
There is no customer service to help! It’s a 50/50 chance you receive merchandise and if you don’t! YOURE NOT GETTING A REFUND!!
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1 comment
Dhgate2014
#1780020

We checked order 3152435890 was already canceled and refunded. Usually, your refund will be completed by your bank within 3-7 working days.

Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD/APPLE PAY/ DISCOVER) to check the record.

Review
#1712346 Review #1712346 is a subjective opinion of poster.

Dhgate in Hacienda Heights, California - No, because The company does not resolve my issue.

1.0
Details
Dhgate - No, because The company does not resolve my issue.
Dhgate - No, because The company does not resolve my issue.
block my payment credit card. It was seller mistake but they blocked me to purchase. Seller was delivery to mexico but DHgate does not take care this matter. See attachment photo.
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1 comment
Dhgate2014
#1780021

It seems that our Safety Center made some limitations on your account, so there's no option to pay for the order using a credit card. Please send the following to safetycenter@dhgate.com and use an order number as the subject: 1.

Photos of the credit card you used to pay. Please only show the first 6 and last 4 digits of the card and cover the CVV code.

2. Valid ID

Review
#1712089 Review #1712089 is a subjective opinion of poster.
Service
Dhgate Customer Care

Dhgate in Topsham, Maine - I ordered a pair of shoes and 3 weeks later they finallly tell me they dont have them in my size

1.0
Details
They charged me then tell me about a month later that size is out of stock.every other item i decided to take my regular orders place is out of stock they said.but wont message me after i asked for a refund
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1 comment
Dhgate2014
#1779594

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711737 Review #1711737 is a subjective opinion of poster.

Resolved: Dhgate - Checking about my order

3.0
Details

Update by user 2 days ago

Please call me

Original review posted by user 2 days ago

I don’t know When my order is going to be delivered
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1 comment
Dhgate2014
#1779593

Hi TheseCuttlefish, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Resolved
Review
#1711413 Review #1711413 is a subjective opinion of poster.
Service
Dhgate Customer Care
Pros
  • Especially details
  • Especial details
Cons
  • Not enough information
Reason of review
More information
Loss
$37
Preferred solution
Deliver product or service ordered
Tags
  • Plus Size

Dhgate in Salt Lake City, Utah - Lost jersey

2.6
Details
I ordered two jerseys two weeks ago and they are still not here
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1 comment
Dhgate2014
#1779592

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711188 Review #1711188 is a subjective opinion of poster.
Service
Dhgate Shipping Service

Dhgate - NEVER use them

Charged me 6 times the same item. And don't answer my messages. Fake phone number.
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1 comment
Dhgate2014
#1779590

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1711053 Review #1711053 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Crappy product
  • False advertisements
Reason of review
Problems with payment
Tags
  • Fake Coupon
  • Chinese Wholesale
1.8
Details
Dhgate - Avoid them
I ordered a product from one of there sellers and it was defective. Contacted the seller everyday for over a week with no response. No i see that the seller has closed the site and so i have no way to contact them. Customer service for Dhgate itself is a joke. They...
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1 comment
Dhgate2014
#1778953

Hi RespectfulZebra, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1709239 Review #1709239 is a subjective opinion of poster.
Pros
  • Large selection of items
Cons
  • You get junk then seller closses there site
  • Being scammed by seller
  • Customer service is automated and dosent understand you
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
  • dishonest
  • Dhgte Worst Website Ever

Dhgate - I need to know you already been sending my order I ordered a ring

I order a blue sapphire ring and I haven’t getting information about the other can you let me know when I am going to get it can contact me at+19252789099.
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1 comment
Dhgate2014
#1777883

Hi InexperiencedHerculesBeetle150, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1708933 Review #1708933 is a subjective opinion of poster.
Pros
  • Good selection
  • Dh gate good website
  • Very easy to navigate website great prices
Cons
  • No back from dhgate
Reason of review
Order processing issue
Tags
  • Good Seller

Contact Dhgate Customer Service

Mailing Address:
DHgate.com
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

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Dhgate - Have Not yet received my order.

Refund me money back please
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1 comment
Dhgate2014
#1777383

Hi OccasionalPiranha711, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Review
#1707990 Review #1707990 is a subjective opinion of poster.
Product
Shoedazzle Clothing
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction