1 comment
Not resolved

Where do i start?! The dress arrived late and poorly packaged.

When opened i quickly realised that it was a knock off and NOTHING like the picture.

We've contacted the seller and they initially refused a refund, stating it's what we ordered. If we dont like it, we can send it for alterations. This dress cannot poasibly be altered to look anything like the picture. It's the wrong colour, wrong lace and so much fabric would have to be added and taken away that i may as well buy a new one! The seller refused a refund again and offered $20 towards alterations.

We clearly stated that we want a refund and they keep refusing.

After contacting dhgate , they said its nothing to do with them and to dispute it with the seller.

The seller is now offering $80 refund on a $130 dress, if we cover the shipping cost.

DONT USE THIS SITE! ITS A RIP OFF!

Review about: Dress.

Review #747874 is a subjective opinion of a user.

1.9
Advertised vs Delivered
Website
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Additional Fees
Customer service
Price Affordability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dhgate2014
#1077215
Hi!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Cess,
Dhgate Customer Service

You May Also Like

"bought my dress, it came looking nothing like i asked it was see through. I could see my butt crack and the bra cups it was cheap material and looked..." Read more
"My first purchase from this sited. At first I was very hesitant. But the seller was interested in me and products came very shortly. I did not think you could..." Read more
"Hi All, I have order iphone 6s clone on dhgate (PO: 31707179) and my *** of experience started there. 1. Seller shipped the item by quoting wrong price (Actual price i paid..." Read more
"my experience with this seller is unacceptable . every day kept asking money for customs, storage and all the most trivial excuses . Bottom line : I lost 3000 Euros..." Read more
"Charging more than original move-in special agreed to in November 2016. Spoke with customer service multiple times (a lot of hours). In January after being transferred multiple times, I spoke..." Read more
"I placed a order of $42 3 chicken pasta and salads to go with them. The pasta in the bowl wouldnt feed my 6 year old its so little! The..." Read more
"I went to the Jackson, Ga location on March, 22.. I ordered my pepperoni pizza 20 minutes later I asked about my pizza and 2 orders of crazy bread they..." Read more
"I contacted the company to clean carpets after having had a successful experience with the company. After finally getting the carpet cleaning scheduled, the technicians flooded my Berber carpet with..." Read more