Dhgate - Return item seller not fix

I purchase a cell phone a seller on DHgate.com on the 03/20/15 the phone have one year manufacturer warranty i message the seller in august the phone not working they said ship it back so i did this is they message yes,friend.We get the phone.

But the phone is into pieces. It is totaly broken.I mean the phone is broken totally. We convey the factory. They say the phone is rubbish now.

they said they receive the package.now they saying they never receive the ship back package now what happened to the package i use the address they give me.

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More Review Details

Product or Service Quality
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Lied about promised return shipping reimburesement

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Samsung S5
Review category
Auctions and Internet Stores
review #729701 by

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Nov 14, 2015 #1063952

Hi stevensonsampson19! This is Cess from Dhgate Customer Service. I fully understand the issue you have raised to us and we can assist you with that. Please provide us your order number (PO#) for your order that normally starts with 15 or 30 so that we can have it checked here on our system records and have you assisted further. Thank you so much and have a nice day!

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