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3.8

DH GATES,Of order: 33717****, the seller insults me and offends me with his words, no one has insulted me that way !!!!, ignorant seller, no education, I'm very annoying, I demand that seller apologize, I do not care The dispute, give the payment, so that it takes education class, you should have more control of the conversations of its sellers and not allow tremendous offenses and insults I do not like that I have closed help chat, I can not find a direct way to seek advice or help, should have a direct mail to contact, After, I want to know how to obtain reports of offers and sales of jewelry with engraving 18k and 925..all days

Reason of review: Poor customer service.

Preferred solution: Full refund.

DHgate Pros: Great selection and prices.

DHgate Cons: Seller did not complie with my refund.

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Sulo Zla

thanks

Nadya Qgj

Hi nikkei36,

We understand the importance in getting a resolution on this issue. We've checked this order and a dispute has already been filed but the seller did not resolve it yet.

We suggest that you escalate the dispute to our Resolution Center tomorrow so that we can take over the dispute and solve it for you. The mediation button will be automatically opened by our system tomorrow.

To request for mediation, please open this link and find the order number: http://dg.dhgate.com/buyerordmng/orderList/list.do?params.linkType=105 Once found, please click the "View Return and Refund" button at the right side of the page then you should see "Request Mediation" button which can also be found at the right side of the page.

Once the dispute is escalated, an analyst will be in charge of this case. Please be sure to check both your personal and DHgate inbox as you will surely be contacted by the analyst for the updates.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards, Sil Customer Service Center DHgate.com

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