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Ive been trying forever to figure out how to get my refund for a few weeks now,i originally opened a dispute months ago but seller asked me to close and would discount me when it came,but it never did and its been 4 months since i ordered it,so i did close the original dispute and waited and waited and waited with nothing,the seller did stay in contact with me and said if it didn't show up by mid July he would give a full refund but since i closed the dispute a while back it won't let me open another but they said if i had the screenshots from our conversation showing he agreed on a refund it would be ok which i have plenty of screenshots from our conversations its only 15 $ so im not freaking out but would like to have that 15$ back since i didn't get the item i bought
Product or Service Mentioned: Dhgate Shipping Service.
Monetary Loss: $15.
Preferred solution: Full refund.
DHgate Pros: Product selection and pricing.
DHgate Cons: Fake, Not standing behind refiunds.