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2 comments
1.0

Update by user Jun 06, 2021

Just being ignored now even after emails to mediation and refund request to seller

Original review posted by user Jun 06, 2021

I ordered an item on the 2nd of May it is now June and it is still circling China DHGATE and seller refusing to refund want me to wait till August mediation rubbish they do nothing referred back to credit card company they can deal with them just wait is not Resolution

User's recommendation: AVOID LIKE THE PLAGUE.

Monetary Loss: $92.

Preferred solution: Full refund.

DHgate Cons: Poor service poor cons.

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#2021609

Hello Jisselle, We checked your order 332686**** and we can see that your guaranteed delivery date is on August 11. We recommend you to continue to track your order since this is still within the seller's guaranteed delivery date.

At the same time, please be advised that Import companies of the destination countries are overloaded with packages and we’re hoping you can extend your patience a little longer until your order arrives. As our valued customer, your payment is protected and we will not release it to the seller unless you confirm to us that you receive the package and satisfied with the item.

#2021372

Dear Jisselle, Thanks for leaving comments here to us, sorry for any inconvenience, Please contact our customer service directly with more details like order number, or your account information through this this link: https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

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