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I ordered a green handbag and I received it with invisible manufacturers or hand-made damaged scratched bag and I'm asking for a money refund and they keep responding that they know how to package an item we package good they said no they don't

Location: Miami, Florida

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Hi, Good day and thanks for contacting DHgate Customer Service. First we would like to express our deepest regret for the inconvenience this may have caused you.

At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com Should you have any other concerns please do not hesitate to contact us. Regards, Jane Customer Service Center DHgate.com

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