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URGENT wedding dress

Hello

I ordered a wedding dress, 3 weeks ago from your website.

I received an email - transaction alongside this £101 was withdrawn from my bank account. Yet, no dress has arrived, and when I've attempted to contact the seller (through your website) I've received responses which do not make much sense.

Contact me on this email address or 07939032558 to discuss.

Regards

Elizabeth

Sent from my iPhone

Dhgate2014
#1463802

Hi NippyGreatDane,Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.comRegards,RianeCustomer Service CenterDHgate.com

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Los Angeles location?

Every time I find products on DHgate for my business, the factories are always in China. I'm in the process of ordering samples from China right now from another website, but I would prefer to order from a Chinese factory in the USA to avoid the hassle of customs, high shipping charges & waiting time for delivery. Is there a place I can go online that deals exclusively with the Los Angeles warehouse(s) for DHgate?

Dhgate2014
#1409753

Hi user76503873,

All sellers on the site and their warehouses are in China since DHgate is based in China. But you can communicate directly with a seller since some of them has a warehouse in US.

For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly.

To make sure that your order is made to your specifications.

When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name at the right side of the item page. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.

If you are using a mobile phone, scroll down the page and click “Contact Seller”.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Orders

Where's my orders

Dhgate2014
#1394174

Hello,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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My order

I ordered a 3x Bosa jersey, I used my Visa debit but did not receive tracking number. My name is John Kinchloe my address 1366 Sheridan Dr #74 Lancaster, Ohio 43130.

Phone 912 -659-8006.

Could you please help! First time ordering online, thank you

Dhgate2014
#1394175

Hello,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Dhgate2014
#1393695

Hi John,

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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About order number: 342745802

When will I receive my order number: 342745802 ?

Dhgate2014
#1385456

Hi Wuseni Kamara,

We checked your order was shipped with tracking number RS967941504NL. We tracked your order and it is still on its way to Liberia.

You can keep tracking your order here: http://www.17track.net/en/track?nums=RS967941504NL&fc=0

Please communicate with the seller for updates on your order.

Here's how you can contact the seller:

1) Click "My DHgate " on the upper right corner of the page.

2) Click "My Orders” at the left side of the page. 3) Find the order number.

4) Click the link “Message Seller” at the top of the order details If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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Order Shipment

Hello, My order no: 341324686 I want my order to be delivered before end of September, my weeding is on the 2nd of October.

Dhgate2014
#1373068

Hi mekelyam16,

We checked your order and it shows delivered at WASHINGTON - RONALD REAGAN NATIONAL,DC-USA on 2017-09-25 15:45. The tracking number is 6922553864 via DHL. Please let us know if you have receive the order or not so we can assist you further.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

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my review

hi i can mark the "resolved" in my review #1034240, what can i do?

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Questions 7