Glasgow, Scotland
1 comment
Not resolved

DO NOT USE!I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods.

However the problem came when trying to get my money back, i started the dispute process on DH Gate, on the 03/03/2015 @ 10:46am i received a message to say that my refund had been processed please allow 14 days to show on my card.

It is now the 28/04/2015 and nothing has appeared, i have been in contact with DH Gate over 53 (now 54) times via live chat only to be told a report will be raised or that my refund has now been processed.

If you do a scan of the web, you will fine Dh Gate never honours refunds or gives customers back their money.And you can do nothing because they are in China.

Review about: Refund Policy.

Review #628351 is a subjective opinion of a user.

2.2
Privacy and Data Security
Customer service
Price Affordability
Website
Product or Service Quality
Advertised vs Delivered
Warranty
Delivery Service
Additional Fees
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $390
Preferred solution Full refund

Had an Experience with Dhgate?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#979405
I had the same problem ordering Foreo facial brushes. The serial numbers were all fake and have yet to receive a refund. This website should be shut down.

You May Also Like

"He conocido esta web hace poco, me ha gustado mucho sobre todo porque hay muchos modelos de zapatillas de deporte, muy bonitas y a muy buen precio. Al principio tenia..." Read more
"One of the items I recently purchased arrived and I was very impressed with the quality of both products so much so that I await with anticipation my following two..." Read more
"The seller shows pictures where you see a beautiful blouse with a certain design and quality and you get a poor quality product that doesn't look the same as in..." Read more
"I ordered a New York cap from a reputed seller on the website. Received my cap after 3 weeks. It costs only a third of the real price, the quality..." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"This makes the second time my husband and i went to your KFC in Lemoore Ca 1st time our order was not complete, we live in the next town over..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more
"So I have a complaint due to a pair of boots I bought..I bought Liz Claiborne flex brown ankle boots and after wearing them 3 times they are falling apart...." Read more