Dhgate - Promised refund was being processed - 7 weeks later no refund!
DO NOT USE!I ordered a bulk order of RSIMs to resell in the UK, from a "well established and reputable seller" on DH Gate, the items i received turned out to be fake, as a result i got a lot of angry customers of who i sold onto, my fault for not testing goods.
However the problem came when trying to get my money back, i started the dispute process on DH Gate, on the 03/03/2015 @ 10:46am i received a message to say that my refund had been processed please allow 14 days to show on my card.
It is now the 28/04/2015 and nothing has appeared, i have been in contact with DH Gate over 53 (now 54) times via live chat only to be told a report will be raised or that my refund has now been processed.
If you do a scan of the web, you will fine Dh Gate never honours refunds or gives customers back their money.And you can do nothing because they are in China.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
|Advertised vs Delivered|
|Privacy and Data Security|
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Refund Policy
- Review category
- Auctions and Internet Stores
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