Guangzhou, Guangdong, China
Resolved
4.6
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2 comments

Good morning.I have had to open a dispute because the product has a serious manufacturing defect.

The camera does not fit in the space that corresponds so cuz of that is impossible to focus and, therefore, the casing after installed leaves me as a result a cellphone without rear camera which is absurd. Due to the time it takes to ship the product back to China and then wait again that you change it and than wait for the new one (with the risk of being sent another that does not work), it seems to me that the best option is to receive my money back and with it I will buy another seller. Thanks for understand.

If you have another proposal of course we can talk.*I sent a pict who shows the problem of the unsupported camera *I sent two picts who shows the resulyt of that camera and the actual problem *I sent a pict who shows the good quality of the camera without installation issues

Review about: Cell Phone Case.

Reason of review: Damaged or defective.

Monetary Loss: $29.

Preferred solution: Let the company propose a solution.

I liked: Wide offer and good customer service, That the time protection is long.

I didn't like: Waiting.

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FabioAndresGalvis
#1380383

Everything solved, DH Gate redound the money in the term of two weeks. I’m really pleased cuz as a costumer I know that I’ve support.

Dhgate2014
#1371857

Hi FabioAndresGalvis!

We checked your account and found order 340897502.We can see that you have already opened a dispute.

At the moment, there are no agreements reached yet from the proposal you have submitted.

If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.

1) Login to your DHgate Account.

2) Find the order number in "Dispute Orders"

3) Click the link "View Return & Refund" at the right side of the order.4) Click "Request DHgate Mediation" If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

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