Product not received(DHGATE)

287 of 661 Dhgate reviews

Update added by user May 27

Change DHgaterhdhx to DHgate

Original review posted by user May 27

I had ordered an product in last April, it has not reached yet. They said it's dispatched through Singapore post. But i have not received it yet. When I contacted the seller he is providing me tracking site in Chinese. And there is no tracking information on Singapore post. It's a completely cheating company .I will recommend strongly not to go for this site..

I have attached 2 fake bills for reference xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx

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Dhgate2014

May 28 #1165935

Hi there,
I do understand that you are concerned with your order, let me help you. The latest update of your order was last 2016-05-24 12:07 India, KOLKATA FOREIGN LCAO, Record item customs information (Inb), Air, CED KOLKATA, Retention reason : Awaiting presentation to customs commissioner.. So basically your order is in your country already. We highly suggest you to contact your local customs office for more information about the order. We also highly encourage you to contact us directly to our Live Chat Customer Service so that you will be assisted timely and fast. Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Johniel
Dhgate

0 0 Reply
Dhgate2014

May 28 #1165934

Hi there,
I do understand that you are concerned with your order, let me help you. The latest update of your order was last 2016-05-24 12:07 India, KOLKATA FOREIGN LCAO, Record item customs information (Inb), Air, CED KOLKATA, Retention reason : Awaiting presentation to customs commissioner.. So basically your order is in your country already. We highly suggest you to contact your local customs office for more information about the order. We also highly encourage you to contact us directly to our Live Chat Customer Service so that you will be assisted timely and fast. Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Johniel
Dhgate

0 0 Reply
Dhgate2014

May 28 #1165686

Hi sunny1978!
We understand how concerning this is for you since you did not receive the item yet. Let us help you on that. We tracked the order here and according to the tracking site the item is processed for clearance by your Customs office since 2016-05-24 12:07. Here is the link for the tracking result: http://www.17track.net/en/track?nums=RP339514923SG&fc=0
Your customs office is waiting for you to provide the receipt of the package. Please contact them in order for you to get it. We do not have control of your Customs office's clearance procedures or processes since we also have to follow it. Please contact your Customs office so that you will get the item. Thank you and have a great day!

0 0 Reply
Dhgate2014

May 28 #1165685

Hi sunny1978!
We understand how concerning this is for you since you did not receive the item yet. Let us help you on that. We tracked the order here and according to the tracking site the item is processed for clearance by your Customs office since 2016-05-24 12:07. Here is the link for the tracking result: http://www.17track.net/en/track?nums=RP339514923SG&fc=0
Your customs office is waiting for you to provide the receipt of the package. Please contact them in order for you to get it. We do not have control of your Customs office's clearance procedures or processes since we also have to follow it. Please contact your Customs office so that you will get the item. Thank you and have a great day!

0 0 Reply
Dhgate2014

May 27 #1165451

Hi info.access133!
We checked your order here and it was already shipped with tracking number RP339514923SG. We tracked your order here and it is already in India. It is now in your local customs office. We would suggest that you contact your customs office to check on your shipment. You can track your order here: http://www.17track.net/en/track?nums=RP339514923SG&fc=0
Riane
DHgate

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