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Placed order on 2nd of December and I have not received it. The last hit I got was on 17th of December.

The tracking number is cy000093339cn.

It keeps saying it is on its way to UPS but keep waiting and no other message. Want to use this company again but want to receive my order

Location: Cabot, Arkansas

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Hi Carlena, We understand your concern, we are here to assist. Tracking information shows that it is still in transit.

Since it is still not received, you have the option to open dispute to formally request refund or a reshipment item to be sent instead. Here's how you can open a dispute for your order: 1. Log in to your DHgate account 2. Click “My Dhgate” link found at the upper right side of the home page 3.

Click “My Orders” 4. Find the order under “Awaiting Confirm” tab 5.

Once you find the order, click “Open a Dispute” link 6. Please fill out the information needed before you click continue then “Submit” If you have any other question, please do not hesitate to contact us through the following link and choose online chat: or send email to: Regards, Blu Customer Service Center

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