State: Pennsylvania Clear all filters (19 of 2693 reviews match)
filters
State:
City:
Show
Product:
Show
Ordered something over a month ago still haven't gotten it..never sent me a tracking number..never shipped my merchandise..total rip off..do not buy from them..at all
View full review
2 comments
Nadya
#1651112

Hi DisillusionedBoxerDog, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com Regards, Riane Customer Service Center DHgate.com

View more comments
Review
#1479068 Review #1479068 is a subjective opinion of poster.
1.3
Details
I made a purchase from dhgate for a $178 purse that I never received. I sent them the documents that supported that I did not receive the bag and they agreed to a full refund but will not answer an email or anything in reference to refunding me my money. I order the...
View full review
4 comments
Jasmin B
#1632126

Type your message hereHello they never reached out to me and they never refunded me my money. I sent them all documents and account information and still nothing has happen and it has been about 4 months now.

View more comments
Review
#1428069 Review #1428069 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Cons
  • No resolution to bot purchase i made with this company
Reason of review
Poor customer service
Loss
$178
Preferred solution
Full refund
1.0
Details
Dhgate review - I havet recived my package
Dhgate review - I havet recived my package
Dhgate review - I havet recived my package
My purchase was sent to san Antonio texas and not to Erie Pennsylvania where its suppose to come
View full review
1 comment
Anonymous
#1590695

Hi FrothyPeacock, Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com Regards, Blu Customer Service Center DHgate.com

Review
#1391462 Review #1391462 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Dhgate review in Gibsonia, Pennsylvania: Returned dress- NO REFUND

1.0
Details
I returned a dress I was told I would get my refund and get payment for the shipping. I can't even live chat anymore. They have the dress and I've been told they were looking into it but and no more emails NO REFUND. I have heard from the vendor that they have the dress they were sending the refund then they weren't sending it. Always contradicting themselves. They make promises they are getting to the bottom of it but I never hear anything back from them. Now I can't even seem to live chat with them. So they have the dress returned and they did not send the refund.
View full review
3 comments
Anonymous
#1212826

They truly have horrible service. The do not refund you after they have received their product back.

Nadya
#1212478

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Nadya
#1212009

We understand the importance in getting your refund. We will help you on that.

Please provide us with your order number so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

View more comments (2)
Review
#917248 Review #917248 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Owed money
Reason of review
Poor customer service
Loss
$82
Preferred solution
Full refund

Dhgate - Sneakers Kylie Kit Review from Allentown, Pennsylvania

1.9
Details
I have been trying to file q claim and get a refund for 2 months and nothing. Now i triedcreviewing another product that is nothing what i order and no help
View full review
1 comment
Nadya
#1211754

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#916148 Review #916148 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Dhgate review in Gibsonia, Pennsylvania: Returned Dress

1.0
Details
Dhgate review - Returned Dress
Dhgate review - Returned Dress
Dhgate review - Returned Dress
Dhgate review - Returned Dress
I ordered a dress for our 5 year old and it was way to big. I returned the dress. I submitted the tracking information. I know the seller has received the dress and I was told I would receive a refund for the dress and the shipping. My analyst Molly has not been returning my emails I have gotten on the chat now several times and submitted submitted submitted things over and over and over again. I have not gotten my money back and communication has stopped. 016-07-20 17:24:08 Amount: US $ 60.69 Seller: orient2012 Message Seller Order NO:241138071 Payment released Please review this transaction. Track Items Vintage Flower Girl Dresses C ... Option: 5, Champagne US $60.69
View full review
Review
#911333 Review #911333 is a subjective opinion of poster.
Service
Dhgate Customer Care
Cons
  • Every single thing about this
Reason of review
Poor customer service
Loss
$82
I wish to chronicle my experience with seller RACEAUTO Through DHGATE and voice my extreme displeasure with the seller's less than forthright business practices. 1. I ordered on 8/8. RACEAUTO booked the shipment, and sent me a shipment notification on 8/9. 2....
View full review
1 comment
Nadya
#1200229

Hi there!

Can you please send us your order number (PO#)? That way, we can check on it and help you have this sorted out.

Samantha

DHgate

Review
#902173 Review #902173 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue
1.4
Details
I bought a dress that in the picture was very very elegant. But when i got the dress, it was totally the wrong color, and had no shape at all. Also, the cape had a slit opening that should have never been. And they won't pay for you to return it. It costs $60.to send...
View full review
1 comment
Nadya
#1198981

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards,

Riane Customer Service Center DHgate.com

Review
#900485 Review #900485 is a subjective opinion of poster.
Product
Dress
Reason of review
Bad quality

Dhgate Shipping Service Review from Mount Pleasant, Pennsylvania

Do not buy from this site! I placed an order for 2 bathing suits on 7-23. I just received one and the other hasn't even been shipped out yet and I've tried canceling and they are lying to me telling me they can't refund me bc its already been shipped however the shipping updates show it hasn't. I order from China a good bit and it never takes this long. Also their sizes are not true to size nor does the site tell you their sizes are different so the one I already received says medium and fits like an extra small and the one i didn't receive yet is the same size so I'm out money on both.
View full review
2 comments
Anonymous
#1198797

Hi!

Please provide us the correct and complete order number. That way, we can check the status of your order and we can provide you the correct resolution to this.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1

Or send email to: customer-support@DHgate.com

Regards

Johniel, Customer Service Center DHgate.com

Nadya
#1198007

We are sorry to hear about your experience. Please provide us with your order number (PO#) so that we can check the order details and assist you further.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center

DHgate.com

View more comments (1)
Review
#899160 Review #899160 is a subjective opinion of poster.
Service
Dhgate Shipping Service
Reason of review
Order processing issue

Contact Dhgate Customer Service

Website:
Mailing Address:
P.O. Box 30592
Grand Cayman, 100191
Cayman Islands
Phone:
(877) 927-7268
All Dhgate Contacts

Dhgate Products and Services Reviews

Compare Dhgate to

Dhgate
Dhgate
1864 reviews
3.3
VS
Aliexpress
Aliexpress
1864 reviews
1.9
Compare Dhgate vs Aliexpress

Latest Question

Dhgate Questions

Dhgate review in Mechanicsburg, Pennsylvania: Cracked scales

Dhgate review - Cracked scales
Dhgate review - Cracked scales
Seller Syman accused me of lying and trying to rob him from money because I received 3 out of 5 scales and the cover lids were cracked. Not professional AT ALL. does not want to replace the cracked scales. Had 22 conversation about the issue. Had to get a mediator from DHgate. A CROOK. Really gave me a run around about this matter. I will never buy from this person again. They should expel the seller from Dhgate. Absolutely does not stand behind his merchandise. Deeply offended when he accused me of lying and trying to rob him. The packaging could have been more efficient. No protection. No bubble wrap ..nothing
View full review
Review
#878934 Review #878934 is a subjective opinion of poster.
Reason of review
Bad quality