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1.8

Order po# 317148**** which was paid for and shipped but not Received, ordered 12-17-2019,shipped 12-23-2019, dont know what to do can you tell us. are email is dbvincent986@***.com

Reason of review: Problem with delivery.

Monetary Loss: $56.

Preferred solution: Deliver product or service ordered.

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#1817144

Hi Emmajean, We opened a dispute for your order since the tracking number is invalid. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

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