2 comments

Ordered multiple items some are reported delivered to me and some to another state or county

Product or Service Mentioned: Dhgate Shipping Service.

Monetary Loss: $1000.

Preferred solution: Full refund.

DHgate Pros: Affordable price.

DHgate Cons: Slow delivery times, Too hard to get customer service, Hassle, Customer services.

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#1910739

Hi shakeda currie, Please contact us from this link so we can assist you further: https://goo.gl/6NzJyv

#1910708

Hi PissedConsumer2117011, We have tracked the packages here and some of your orders has been delivered already and these are the order numbers 3224688309, 3224688310, 3226778906, and 3224693119. If you did not receive the order despite being tagged as delivered, please contact your local post office and get the shipment details from them.

Please ask for a claim code/ lost letter since they marked your package as delivered. Once you have the claim code, we will open a dispute for Item not received for you to get a refund or a reshipment. Also these orders 3224693118 and 3226778907 are still in transit and you are expected to receive it on September 13th. Lastly this order 3224688308, we have confirmed here that it has been delivered to a different address.

For this case, we will help you in opening a dispute for a refund and if you want a reshipment then you can modify it once the dispute is open. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Daffy Customer Service Center DHgate.com

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