New Reviewer
2 comments
3.0

Ive ordered a product Tracking number LS39157****CN and it was sent to a whole total different state!! I would like a refund please or my product sent to me please

User's recommendation: Don’t deal with this vendor they did a horrible job keeping in touch with me about my purchases.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

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#1912033

Hi Haeden, We opened a dispute for order 3227407269 to request for a refund. The seller is already notified regarding your complaint.

If you cannot reach an agreement with the seller after 5 days, you can request for DHgate mediation so our Resolution Center can assign an analyst to help you resolve the case. 1.Log in to your DHgate account 2.Click “My Dhgate” link found at the upper right side of the home page 3.Click “My Orders” 4.Find the order under “Dispute Orders” tab 5.Once you find the order, click “View Dispute Detail” or “Pending Seller’s Agreement” link 6.Please click “Escalate Dispute” button or “Request DHgate Mediation” to proceed.

#1911620

Hi Haeden, We understand your concern, we are here to assist. We tracked your order and it shows delivered at the front door or porch at 12:03 pm on August 15, 2020 in MIAMI, FL 33176 which is the same address as you have for order numbers 3226360066 and 3225979478.

If you did not receive the items, we suggest that you submit a complaint with your local post for an item not received to support your claim. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@dhgate.com Regards, Blu Customer Service Center DHgate.com

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